FAQs

My Orders and Receipts

If I use my Shoppers Club for Business card, can I view my receipts online?

No–at this time, wegmans.com and Shoppers Club for Business cards cannot be linked, so you won’t be able to view those receipts online. However, if you receive your Shoppers Club for Business statement electronically, you can see purchase receipts that way. Please contact your Shoppers Club for Business representative or call 1-800 WEGMANS (934-6267) for more details.

Why is the Shopper Club number in the My Orders and Receipts page not the same as my actual Shoppers Club number?

Wegmans uses an issue number when registering a customer’s Shoppers Club account for My Orders and Receipts. Sometimes, this issued number does not match the last four digits on the customers Shoppers Club account. This does not affect the accuracy of your receipts.

Can I view the receipts of purchases made by members of my household?

Only if they’re using the same Shoppers Club account. Each Shoppers Club account is uniquely linked to an account on wegmans.com, and there cannot be more than one Shoppers Club membership connected to an account. As a result, the account holder can only access the receipts of the Shoppers Club account they’ve registered. If two members of a household are using two different Shoppers Club accounts, their receipts would have to be accessed through two separate accounts on wegmans.com.

Can I see what items were on Shoppers Club when I view my receipts?

Yes—All receipts show Shoppers Club savings for specific items, indicated as “SHOPPERS CLUB SAVINGS”, as well your total savings for all purchases.

How do I print my receipts off wegmans.com?

There is no Printer Friendly format for printing receipts, but you can print off the receipt by viewing it on wegmans.com, right clicking, and selecting print from the drop-down list.

Why do I see receipts on my account for purchases that I did not make?

If you share your Shoppers Club account with others, those transactions will show on your account since they are using your membership account. Also, if you have the same phone number on your account as other members and you both use the phone number lookup at the register, we cannot distinguish which account the receipts should be posted to—and they may end up showing on someone else’s account.

To avoid inaccuracies on your account please be sure your Shoppers Club account information is always up to date and avoid sharing your Shoppers Club account with others.

Can I print my receipt off wegmans.com and use it to redeem coupons I forgot to use?

No—we’re sorry but these printed receipts cannot be used for redeeming forgotten coupons. An original cash register receipt is still required.

Can I print my receipt off wegmans.com and use it to refund an item I purchased if I don’t have my original receipt?

Yes—you can print your receipt and bring it to the store with the item for a refund. Or, if you used your Shoppers Club card to place the order, you can go the service desk at any Wegmans location and they can look up your receipt for you. All posted refund policy requirements still apply.

How far back can I view my receipts online?

Your receipts will be available online through your account for at least one year after the original transactions. At the beginning of a new year, all receipts collected before the year that just ended will be removed and will no longer be accessible. For example, on January 1, 2011, all receipts collected during 2009 will be removed, while receipts from 2010 remain available online until they are removed on January 1, 2012.

Why don’t I see receipts on my account for purchases that I made more than 36 hours ago?

There are a few possibilities. If your Shoppers Club was not used at checkout, the receipt will not show. Also, if the purchase was made at a pharmacy register, due to HIPAA regulations the receipt will not show. For questions, please contact us or call 1-800 WEGMANS (934-6267) Monday-Friday between 8am-7pm EST or Saturday & Sunday between 8am-5pm EST.

How long do I have to wait until I can view my receipts online?

After a store purchase, your receipt will be viewable within 36 hours of your transaction.

What do I need to do so that I’m able to view my receipts online?

To view receipts of purchases made in store, you must have a Shoppers Club added to your Wegmans Online account. You must also use either your phone number or Wegmans App when making a store purchase at the register, so they will be accessible on wegmans.com.

NOTE: If there is a pharmacy purchase in your transaction, that will not be accessible online.

Although you only need a Wegmans Online account to view past online purchases, we recommend signing up for Shoppers Club to see both your in store and online purchases.

How can I view my receipts online?

In order to view your in-store receipts online, you must have a Shoppers Club number that is registered with an account on wegmans.com.

If you’ve already created an online account and are on a computer, simply log in, then click on your name in the upper right-hand corner of the screen. Select “My Orders and Receipts” from the drop-down menu and click the orange “View” button to the right of the list you want to see.

 

If you have already created an account and are on the Wegmans app, click on the left-hand menu icon  and select “My Orders and Receipts”. Tap the date of the receipt that you want to view.

 

If you need to register your Shoppers Club online, you can do that here.

If you don’t have a Shoppers Club, you can create one here.

Does Wegmans have a privacy policy?

Yes. We want you to know you have our word that the information gathered through this site will only be used on behalf of giving you, our valued customer, our very best. Our Privacy Policy is available for your convenience and answers questions you may have about our website.

My Orders and Receipts

If I use my Shoppers Club for Business card, can I view my receipts online?

No–at this time, wegmans.com and Shoppers Club for Business cards cannot be linked, so you won’t be able to view those receipts online. However, if you receive your Shoppers Club for Business statement electronically, you can see purchase receipts that way. Please contact your Shoppers Club for Business representative or call 1-800 WEGMANS (934-6267) for more details.

Back To FAQ Topics

Why is the Shopper Club number in the My Orders and Receipts page not the same as my actual Shoppers Club number?

Wegmans uses an issue number when registering a customer’s Shoppers Club account for My Orders and Receipts. Sometimes, this issued number does not match the last four digits on the customers Shoppers Club account. This does not affect the accuracy of your receipts.

Back To FAQ Topics

Can I view the receipts of purchases made by members of my household?

Only if they’re using the same Shoppers Club account. Each Shoppers Club account is uniquely linked to an account on wegmans.com, and there cannot be more than one Shoppers Club membership connected to an account. As a result, the account holder can only access the receipts of the Shoppers Club account they’ve registered. If two members of a household are using two different Shoppers Club accounts, their receipts would have to be accessed through two separate accounts on wegmans.com.

Back To FAQ Topics

Can I see what items were on Shoppers Club when I view my receipts?

Yes—All receipts show Shoppers Club savings for specific items, indicated as “SHOPPERS CLUB SAVINGS”, as well your total savings for all purchases.

Back To FAQ Topics

How do I print my receipts off wegmans.com?

There is no Printer Friendly format for printing receipts, but you can print off the receipt by viewing it on wegmans.com, right clicking, and selecting print from the drop-down list.

Back To FAQ Topics

Why do I see receipts on my account for purchases that I did not make?

If you share your Shoppers Club account with others, those transactions will show on your account since they are using your membership account. Also, if you have the same phone number on your account as other members and you both use the phone number lookup at the register, we cannot distinguish which account the receipts should be posted to—and they may end up showing on someone else’s account.

To avoid inaccuracies on your account please be sure your Shoppers Club account information is always up to date and avoid sharing your Shoppers Club account with others.

Back To FAQ Topics

Can I print my receipt off wegmans.com and use it to redeem coupons I forgot to use?

No—we’re sorry but these printed receipts cannot be used for redeeming forgotten coupons. An original cash register receipt is still required.

Back To FAQ Topics

Can I print my receipt off wegmans.com and use it to refund an item I purchased if I don’t have my original receipt?

Yes—you can print your receipt and bring it to the store with the item for a refund. Or, if you used your Shoppers Club card to place the order, you can go the service desk at any Wegmans location and they can look up your receipt for you. All posted refund policy requirements still apply.

Back To FAQ Topics

How far back can I view my receipts online?

Your receipts will be available online through your account for at least one year after the original transactions. At the beginning of a new year, all receipts collected before the year that just ended will be removed and will no longer be accessible. For example, on January 1, 2011, all receipts collected during 2009 will be removed, while receipts from 2010 remain available online until they are removed on January 1, 2012.

Back To FAQ Topics

Why don’t I see receipts on my account for purchases that I made more than 36 hours ago?

There are a few possibilities. If your Shoppers Club was not used at checkout, the receipt will not show. Also, if the purchase was made at a pharmacy register, due to HIPAA regulations the receipt will not show. For questions, please contact us or call 1-800 WEGMANS (934-6267) Monday-Friday between 8am-7pm EST or Saturday & Sunday between 8am-5pm EST.

Back To FAQ Topics

How long do I have to wait until I can view my receipts online?

After a store purchase, your receipt will be viewable within 36 hours of your transaction.

Back To FAQ Topics

What do I need to do so that I’m able to view my receipts online?

To view receipts of purchases made in store, you must have a Shoppers Club added to your Wegmans Online account. You must also use either your phone number or Wegmans App when making a store purchase at the register, so they will be accessible on wegmans.com.

NOTE: If there is a pharmacy purchase in your transaction, that will not be accessible online.

Although you only need a Wegmans Online account to view past online purchases, we recommend signing up for Shoppers Club to see both your in store and online purchases.

Back To FAQ Topics

How can I view my receipts online?

In order to view your in-store receipts online, you must have a Shoppers Club number that is registered with an account on wegmans.com.

If you’ve already created an online account and are on a computer, simply log in, then click on your name in the upper right-hand corner of the screen. Select “My Orders and Receipts” from the drop-down menu and click the orange “View” button to the right of the list you want to see.

 

If you have already created an account and are on the Wegmans app, click on the left-hand menu icon  and select “My Orders and Receipts”. Tap the date of the receipt that you want to view.

 

If you need to register your Shoppers Club online, you can do that here.

If you don’t have a Shoppers Club, you can create one here.

Back To FAQ Topics

Does Wegmans have a privacy policy?

Yes. We want you to know you have our word that the information gathered through this site will only be used on behalf of giving you, our valued customer, our very best. Our Privacy Policy is available for your convenience and answers questions you may have about our website.

Back To FAQ Topics
Can't find an answer to your question? Send us an email or call us at 1-800-WEGMANS