FAQs

Wegmans Online Account

How do I create a Wegmans Online Account?

To create a Wegmans Online Account on the Wegmans App, select the left-hand menu bar icon . At the bottom of the menu, tap the orange button that says, “Sign In/Register”. At the bottom of the page, tap “Create an Account”. Enter your name, email, and password and then tap “Create Account”. Next you’ll be asked to add your Shoppers Club to your online account to ensure you get access to all the benefits including digital coupons, in-store past purchases and more.

To Create a Wegmans Online Account on wegmans.com, find the “Sign In/Register” button in the top right-hand corner of the screen. At the bottom of the page, a select “Create an Account”. Enter your name, email, and password and then tap “Create Account”. Next you’ll be asked to add your Shoppers Club to your online account to ensure you get access to all the benefits including digital coupons, in-store past purchases and more.

How do I update my account information?

On the “My Profile” page, you can: update your personal information, opt in or our of emails, view online receipts, view your shopping list(s), change your store preference, change subscription preferences (emails and postal mail), and view and edit your recipe box.

Click the orange “Save Changes” button at the bottom when you are finished to save your changes.

For more information for online receipts & shopping lists read our Receipts FAQs and Shopping List FAQs.

How do I change my store?

Click on the list icon   to view your current shopping method and store. To the right of the store name, click on “Change” to change the store you are shopping at. When you locate the store you want to shop at, click the “Select” button to the right of the store name.

How do I change my password?

Once signed in to wegmans.com, you can change your password by visiting the “Change Password” page under “My Profile.” A window will pop up prompting you to log in again. Then, follow the instructions on the page. If you continue to experience problems, please contact the Customer Care Center here, or by calling 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

What do I do if I forgot my password?

Click the “Forgot Password?” link at the bottom of the Sign-In window. If you are still having trouble, contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

How do I know what my user name is?

Your user name is the email address you have on file with wegmans.com. If you have forgotten your user name, please contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Why aren’t my last name and Shoppers Club number being recognized in the linking process?

If you use any punctuation or additional spacing when entering your last name during the Shoppers Club account linking process, our system will have difficulty recognizing your account. Our system can, however, successfully link your account using just the first four letters of your last name.

  • Delete any periods (Smith Jr. becomes Smith Jr)
  • Delete any apostrophes (O’Connor becomes OConnor)
  • Replace any dashes with a space (Johnson-Smith becomes Johnson Smith)
  • Delete additional space within name (Mc Donald becomes McDonald)

If you’re still having problems with this issue, please contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Can I have 2 Shoppers Club accounts registered under one email address?

No, you can only have one Shoppers Club account associated with an email address.

How do I benefit from being a registered user on Wegmans.com?

It is not necessary to be logged in to view our site.  However, if you are registered, you can create and save your own customized shopping lists, sign up to receive Fresh News emails, share recipes, receive digital coupons, and many more benefits.

Why can I not find an item?

The product that you may be looking for may be carried in our store, but we currently don’t have the information on our website. Please contact our Customer Care Center here, or by calling 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Am I on a secure site?

We make every effort to ensure your personal information, including your credit card number, is protected while you are on our site. Our website uses Secure Socket Layer (SSL) encryption so your personal information cannot be read as it passes over the Internet. A padlock appears in the corner of your web browser when you are using SSL encryption.

Does Wegmans have a privacy policy?

Yes. The information gathered through this site will only be used on behalf of giving you, our valued customer, our very best. Our Privacy Policy is available for your convenience and answers questions you may have about our website.

Why does Wegmans need to know my Birthday?

Wegmans asks for your date of birth so we can provide more personalized, age-appropriate content through our digital channels. We do not share this information with any outside party or service.

Why do I have to link my Instacart account with my Wegmans account?

Linking your Instacart account with your Wegmans account allows you to see the past purchases you made on Instacart in your Wegmans My Items section.

Wegmans Online Account

How do I create a Wegmans Online Account?

To create a Wegmans Online Account on the Wegmans App, select the left-hand menu bar icon . At the bottom of the menu, tap the orange button that says, “Sign In/Register”. At the bottom of the page, tap “Create an Account”. Enter your name, email, and password and then tap “Create Account”. Next you’ll be asked to add your Shoppers Club to your online account to ensure you get access to all the benefits including digital coupons, in-store past purchases and more.

To Create a Wegmans Online Account on wegmans.com, find the “Sign In/Register” button in the top right-hand corner of the screen. At the bottom of the page, a select “Create an Account”. Enter your name, email, and password and then tap “Create Account”. Next you’ll be asked to add your Shoppers Club to your online account to ensure you get access to all the benefits including digital coupons, in-store past purchases and more.

Back To FAQ Topics

How do I update my account information?

On the “My Profile” page, you can: update your personal information, opt in or our of emails, view online receipts, view your shopping list(s), change your store preference, change subscription preferences (emails and postal mail), and view and edit your recipe box.

Click the orange “Save Changes” button at the bottom when you are finished to save your changes.

For more information for online receipts & shopping lists read our Receipts FAQs and Shopping List FAQs.

Back To FAQ Topics

How do I change my store?

Click on the list icon   to view your current shopping method and store. To the right of the store name, click on “Change” to change the store you are shopping at. When you locate the store you want to shop at, click the “Select” button to the right of the store name.

Back To FAQ Topics

How do I change my password?

Once signed in to wegmans.com, you can change your password by visiting the “Change Password” page under “My Profile.” A window will pop up prompting you to log in again. Then, follow the instructions on the page. If you continue to experience problems, please contact the Customer Care Center here, or by calling 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

What do I do if I forgot my password?

Click the “Forgot Password?” link at the bottom of the Sign-In window. If you are still having trouble, contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

How do I know what my user name is?

Your user name is the email address you have on file with wegmans.com. If you have forgotten your user name, please contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

Why aren’t my last name and Shoppers Club number being recognized in the linking process?

If you use any punctuation or additional spacing when entering your last name during the Shoppers Club account linking process, our system will have difficulty recognizing your account. Our system can, however, successfully link your account using just the first four letters of your last name.

  • Delete any periods (Smith Jr. becomes Smith Jr)
  • Delete any apostrophes (O’Connor becomes OConnor)
  • Replace any dashes with a space (Johnson-Smith becomes Johnson Smith)
  • Delete additional space within name (Mc Donald becomes McDonald)

If you’re still having problems with this issue, please contact the Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

Can I have 2 Shoppers Club accounts registered under one email address?

No, you can only have one Shoppers Club account associated with an email address.

Back To FAQ Topics

How do I benefit from being a registered user on Wegmans.com?

It is not necessary to be logged in to view our site.  However, if you are registered, you can create and save your own customized shopping lists, sign up to receive Fresh News emails, share recipes, receive digital coupons, and many more benefits.

Back To FAQ Topics

Why can I not find an item?

The product that you may be looking for may be carried in our store, but we currently don’t have the information on our website. Please contact our Customer Care Center here, or by calling 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, and Saturday and Sunday, from 8am to 5pm.
Back To FAQ Topics

Am I on a secure site?

We make every effort to ensure your personal information, including your credit card number, is protected while you are on our site. Our website uses Secure Socket Layer (SSL) encryption so your personal information cannot be read as it passes over the Internet. A padlock appears in the corner of your web browser when you are using SSL encryption.

Back To FAQ Topics

Does Wegmans have a privacy policy?

Yes. The information gathered through this site will only be used on behalf of giving you, our valued customer, our very best. Our Privacy Policy is available for your convenience and answers questions you may have about our website.

Back To FAQ Topics

Why does Wegmans need to know my Birthday?

Wegmans asks for your date of birth so we can provide more personalized, age-appropriate content through our digital channels. We do not share this information with any outside party or service.

Back To FAQ Topics

Why do I have to link my Instacart account with my Wegmans account?

Linking your Instacart account with your Wegmans account allows you to see the past purchases you made on Instacart in your Wegmans My Items section.

Back To FAQ Topics
Can't find an answer to your question? Send us an email or call us at 1-800-WEGMANS