FAQs

Online Grocery Ordering (Delivery & Pickup)

• Can I use my Instacart+ membership when ordering on wegmans.com or the Wegmans app?

  Yes. You can link your existing Instacart+ membership to your Wegmans account by signing into your Wegmans account with the same email address you use for Instacart.

  On wegmans.com, sign in, then click on your name in the top right corner of the screen to view the drop-down menu and select “Profile.” From there, click the button that says “Link Instacart Account.”

  On the Wegmans app, tap the “More” menu in the bottom right corner, then select “Account Settings” and finally “Profile.” From there, tap the button that says “Link Instacart Account.”

  Since Wegmans delivery is fulfilled through Instacart, you can use your existing Instacart+ membership to order groceries directly through wegmans.com or the Wegmans app. You will still be billed directly by Instacart though.

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• How do I request a refund for an item that I ordered online?

  The Service Desk can accept returns from online orders, although we do not encourage it. We do not offer credit for online orders.

  For an online order placed through the Wegmans app or website, follow these steps:

  1. After completing your order, view it under “My Orders and Receipts” and click “Get Help.”
  2. You can then select the issue that applies to the order (missing items, wrong items, damaged items, etc.) and designate the specific items for the problem.
  3. You will receive a follow-up to your issue in 1-2 days.
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• Who is doing the shopping and delivery?

  Wegmans has partnered with Instacart to provide online ordering, shopping, and delivery of groceries to your home. For Grocery Pickup, a Wegmans employee will shop your order, then bring it out to you and load it in your car. For Delivery, your order will be shopped and delivered by an Instacart contractor. At select stores, your delivery order may be shopped by a Wegmans employee and delivered by an Instacart contractor.

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• What are the delivery hours?

  The typical delivery hours are between 7am and 11pm. Available delivery windows can be viewed when “Delivery” is the selected shopping method and can be changed by clicking on the location icon, then clicking “View Timeslots.” (On holidays, delivery hours are subject to change per store holiday hours.)

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• What are the grocery pickup hours?

  The typical grocery pickup hours are between 8am and 9pm. Available pickup time slots can be viewed when "Pickup" is the selected shopping method. (Grocery pickup hours are subject to change on holidays).

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• What if I can’t make my grocery pickup time?

  Once you receive a notification that your order is ready for pickup, you can pick it up any time before 9pm on the day you scheduled it for pickup. Grocery pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible. Orders not picked up by the end of the day will be closed out.

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• How far in advance can I place my order for delivery? What is the delivery window?

  Orders can be placed up to six days prior to delivery and will be delivered within a two-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next two hours, depending on the availability of a shopper.

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• What products are not available for delivery or grocery pickup with Instacart?

  The below items will not be available through Instacart at this time:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription (only available for delivery through the Instacart app/website)
  • OTC drugs/products where ID is required
  • Catering
  • Market Café subs, pizza, hot and cold food bars
  • Special-order products (e.g. custom cakes)
  • Gift cards
  • Postage stamps

  Alcohol is available in New Jersey for Grocery Pickup only and in Massachusetts, Virginia, and North Carolina for Grocery Pickup and Delivery. Beer is available in New York for Grocery Pickup and Delivery.

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• What are the restrictions for purchasing alcohol for delivery or grocery pickup?

  Alcohol delivery is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcohol purchases.

  Alcohol is available in New Jersey for Grocery Pickup only and in Massachusetts, Virginia, and North Carolina for Grocery Pickup and Delivery. Beer is available in New York for Grocery Pickup and Delivery.

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• Which methods of payment are accepted/not accepted?

  Accepted: Visa, Mastercard, Discover, American Express, and EBT SNAP cards. Wegmans gift cards are also accepted as payment on wegmans.com and the Wegmans app. Only one (1) gift card can be used per transaction.

  Not accepted: International credit cards, prepaid debit cards, and HSA/FSA cards.

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• How do I place an order for grocery pickup or delivery?

  To build a cart for grocery pickup or delivery, choose the shopping mode next to your store selection on the homepage.

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• How much does Wegmans delivery cost?

  We keep our prices consistently low, every day, so you can save on the items your family uses most. When you shop online with us, you’ll find our prices remain about 15% above in-store prices, which includes our cost for shopping your order. There is also a $10 order minimum.

  Additional fees may apply:

  • Delivery Fee (if you do not have an IC+ membership)
  • Bag Fee
  • Heavy Order Fee
  • Long-Distance Service Fee (may vary by location)
  • Optional Tip
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• How much does Wegmans grocery pickup cost?

  We offer consistent low prices, every day, so you can save on the items your family uses most. When you shop online with us, you’ll find our prices are about 15% above in store, which includes the cost of shopping your order. There is a $10 order minimum. There is no additional delivery fee, service charge or tip with grocery pickup.

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• What is the long-distance service fee?

  This fee applies to both Instacart+ members and non-members who place a delivery order 30-60 minutes away from a Wegmans store (based on the delivery address). The fee* is charged by Instacart and added to your total to help pay shoppers for their extra effort and mileage.

  *Service fee may vary by location.

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• Can I designate products for substitutions/replacements?

  Yes! You can choose your replacements after you click “Place Order.” If an item is running low at the store, you will see the option to select replacements (or substitutions). You can approve the replacement shown by clicking “Approve.” Or you can choose a different replacement by clicking “Other Options” and searching for a different item. 

  NOTE: The replacement item will only be shopped if the item you initially selected is not available at your store. 

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• How can I cancel an order?

  To cancel an order, simply log back into wegmans.com or the Wegmans app and find your pending order under “My Orders & Receipts,” then select “Manage Order” on the website or “Cancel Order” from the “More” menu on the app.

  You can cancel an online order up to the time your shopper starts shopping the order in the store.

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• How can I modify an order to add or delete items?

  1. Log back into wegmans.com or the Wegmans app and select “My Orders & Receipts.”
  2. Click on the order you want to modify and select “Add to Order.”
  3. You will be directed to a new window to add items to your current order. Within the “Add to Order” screen, select the items to add. You can also search for items within this screen.
  4. Your added items are automatically added to your order; you should see newly added items at the bottom of your list.
  5. You can add or delete items up until your shopper starts shopping your order.
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• How can I share my list/cart with someone else?

  On wegmans.com, click “Share My List.” This will allow you to copy a link and email it to someone.

  On the Wegmans app, tap the three dots in the top right corner, then select “Share My List.” This will allow you to text or email your list to another user.

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• Why is my estimated total when I place my order different from my completed order receipt?

  When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed in your order confirmation email. Any approved changes to your order during shopping can update the final total in your order receipt.

  These changes can include:

  Added items: After you place an order, you can add items to it, either by modifying the order before it’s shopped or by communicating with the Personal Shopper while it’s being shopped.

  Substituted items: You can choose to have items substituted if something is unavailable. If an item is replaced, your receipt will be updated to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

  Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded, and we’ll remove it from your item total. This will reduce the final amount of your order.

  Weight adjustments: Personal Shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested. At the store, your shopper will input the correct item weights before checking out, which will update your item total. You will be charged for the weight you receive.

  Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat, and seafood counters are determined by the label applied in store to those items.

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• Why is the amount of my order different from the amount pending on my form of payment?

  When you place a grocery pickup or delivery order, we put a temporary hold on your payment method for slightly more than your order total. This helps cover any changes, like weighted items, substitutions or additions, while your order is being shopped. Once your order is complete, your card is charged for the final total shown on your receipt. This amount may be higher or lower than the original hold.

  If your order is canceled before shopping begins, your bank will remove the hold. You can check your confirmation email for the estimated total and hold amount.

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• How do I review the status of my order?

  To view the status of your order, go to “My Orders & Receipts” and click on your online order. When the order is being shopped, it will say “In Progress.” When your order is ready for pickup, it will say “Ready.” You can also view the status of your order by selecting “My Orders & Receipts” on the homepage of the Wegmans app.

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• Can I save a form of payment for later use?

  Yes. When checking out, you will have the option to “Save to Profile.” When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

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• I share an account with someone else. Can we share the same list and have it update as we make changes?

  Yes, you can share a list, but there are a few things that you need to be aware of:

  1. Cart items don’t refresh in real time if items are being added on different devices.
  2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
  3. The list icon has an item count “bubble” anytime you are not in the list itself, and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
  4. On desktop, refreshing the browser will also update the list and count bubble.
  5. Additionally, both lists must be in the same mode. One person being in Grocery Pickup mode while another has In Store selected will cause the contents of the list/cart to be different.
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Can’t find an answer to your question? Send us an email or call us at 1-800-WEGMANS