To ensure the quality and safety of items, we do not accept returns for online orders. You may, however, receive a credit on your next order if you are not satisfied with your order for any reason.

For an order placed through the Wegmans App or website, follow these steps:

1. For Delivery Orders: After completing your order, view it under “My Orders and Receipts” and click “Report an Issue.”
   For Grocery Pickup Orders: After completing your order, view it under “My Orders and Receipts” and click on “Rate Order.”
2. For Grocery Delivery Orders: After selecting “Report an Issue,” you can then select which issue applies to the order (missing items, wrong items, damaged items, etc.) and designate the specific items for each problem.
   For Grocery Pickup Orders: Rate your order 4 stars or less and a “Get Help” button will appear that will take you to the help page.  You will then be able to select which issue applies to the order and designate the specific items for each problem.
3. You will be able to specify if you would like a refund to your card or a credit on your account as compensation for the issue.

For an order placed through the Instacart App or website, follow these steps:

1. Go to the Instacart app and tap the Account icon to access your account; select “Your Orders” to find the purchase with the item you would like a refund for and tap on the order.
2. Tap the “Rate Order” button at the bottom of the screen.
3. Rate your order 4 or less stars or tap “Report an Issue.”
4. Select the reason for the refund (Wrong item, Missing item, Damaged item, etc.) and select the item. When you are finished, tap “Submit Issues.” You will receive an email from Instacart letting you know the amount that will be refunded to your account.

The typical grocery delivery hours are between 9 am and 10 pm. Available delivery windows can be viewed when “Delivery” is the selected shopping method and can be changed by clicking on the location icon, then clicking “View Timeslots.” (On holidays, grocery delivery hours are subject to change per store holiday hours.)

Grocery delivery orders can be placed up to 6 days in advance and will be delivered within a two-hour window. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Grocery delivery and pickup orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen.

You can choose which store you would like to build your list at and then choose either Grocery Delivery or Pickup to place an order. On the Wegmans App, tap on the shopping method next to the home icon, and select either In Store, Grocery Delivery or Pickup.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart. Then, simply browse our departments and add items to your list or cart.

To cancel a grocery delivery or pickup order, simply log back into wegmans.com or the Wegmans App and find your pending order under “My Orders & Receipts.” You can cancel an order online up to the time Instacart’s Personal Shopper starts shopping the order in the store.

Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

Can I use my EBT SNAP card to order groceries online?

Yes! Customers can now use EBT SNAP cards when placing a grocery delivery or pickup order online. Please note that only EBT-eligible items can be paid for using SNAP funds. A primary payment method is required for non-EBT-eligible items and fees.

How do I know which items are SNAP eligible?

There is an EBT filter online and an EBT tag on items to quickly identify eligible products.

Is there an order minimum when I am paying with a EBT SNAP card?

No

Can I designate the amount to pay with a EBT SNAP card?

Yes, you can determine the amount charged to your EBT SNAP card up to the total amount of eligible products.

How can I add my EBT SNAP card online?

Under your account profile or during checkout.

Do I need to also use a credit card when paying with my EBT SNAP card?

Yes, you will need to enter a credit card in addition to EBT SNAP for ordering online to cover items and fees that are not EBT-eligible.

What do I do if I have a problem after receiving my grocery order? Will you refund my SNAP funds?

If EBT-eligible items require a refund, the refund will go back to the EBT SNAP card.