FAQs

Online Grocery Ordering (Delivery & Curbside Pickup)

Who is doing the shopping and delivery?

Wegmans has partnered with Instacart to provide the service of online ordering, shopping and delivery of groceries to your home. For curbside pickup and delivery orders, Instacart’s network of Personal Shoppers pick, checkout, and pack the items on a customer’s shopping list. For delivery orders, Personal Shoppers also deliver the order to the customer. For curbside pickup, a Wegmans employee places the bags into the customer’s vehicle.

What are the delivery hours?

The typical delivery hours are between 9 am and 10 pm. Available delivery pickup windows can be viewed on the desktop when “Delivery” is the selected shopping method and can be changed by clicking on the location icon   and then clicking “View Timeslots.”  (On holidays, delivery hours are subject to change per store holiday hours).

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

What are the curbside pickup hours?

The typical curbside pickup hours are between 9 am and 9 pm. Available curbside pickup windows can be viewed when “Curbside Pickup” is the selected shopping method. Curbside pickup time can be changed by clicking on the top left location icon   and then clicking “View Timeslots.”  (On holidays, curbside pickup hours are subject to change per store holiday hours).

Curbside pickup hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view the available curbside pickup hours.

What if I can’t make my curbside pickup time?

Once you receive notification your order is ready for pickup, it can be picked up any time before 9 p.m. on the day you scheduled it for pickup. Curbside pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible.

Orders not picked up by the end of the day will be closed out and a refund will not be available.

What if my order has already been shopped and I need to cancel it?

Orders that are cancelled after they have been shopped will be charged a $15 cancellation fee.

How far in advance can I place my order for delivery? What is the delivery window?

Orders can be placed up to 6 days prior to delivery and will be delivered within a one-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on wegmans.com by selecting “Delivery” as your shopping method and then clicking on the top left location icon. Then click “View Timeslots”.

You can view available delivery times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

How far in advance can I place my order for pickup? What is the curbside pickup window?

Orders can be placed up to 6 days in advance and can be picked up in a one-hour timeframe, or by 9 p.m. on the day pickup is scheduled. Orders can be scheduled for curbside pickup in in as little as one hour, depending on the availability of Instacart Personal Shoppers. Your Personal Shopper will notify you when your order is ready for pickup, which may be even sooner than one hour.

You can view available curbside pickup times on wegmans.com by selecting “Delivery” or “Curbside Pickup” as your shopping method. Then click on the location icon   , select your store, and click “View Timeslots.”

You can view available curbside pickup times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view delivery timeslots.

What products are not available for delivery or curbside pickup with Instacart?

The below items will not be available through Instacart at this time:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Can I purchase alcohol for delivery or curbside pickup?

Alcohol delivery and curbside pickup is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery/curbside pickup. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery or curbside pickup, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcoholic purchases.

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only.

Where does Instacart deliver?

Instacart delivers to markets around all Wegmans locations. Delivery areas are defined by ZIP codes, sometimes partial ZIP codes based on street address.

To check if Instacart is delivering to your address, please go online, select “Delivery” and check your address.

Which methods of payment are accepted?

Visa, Master, Discover and American Express are accepted. Wegmans gift cards are not yet accepted.

Where does Wegmans offer curbside pickup?

Most of our Wegmans stores offer curbside grocery pickup.  Learn more here.

How do I place an order for curbside pickup or delivery?

Orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen. You can choose which store you would like to build your list at and then choose either Curbside Pickup or Delivery to place an order for Curbside Pickup or Delivery.

On the Wegmans App, tap on the shopping method next to the home icon , and select either In Store, Curbside Pickup, or Delivery. Then, simply browse our departments and add items to your list or cart.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart.

How much does the Wegmans delivery through Instacart cost?

Our online prices are higher than instore to cover the cost of Instacart shopping your order.  There is also a $35 order minimum.

In addition, Instacart charges

  • A delivery fee to cover the cost of having Wegmans products delivered (delivery fee is higher for grocery delivery within one hour)
  • A service charge, which is preset at 5%.
  • Tips are requested, but optional.

Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available and enjoy Consistent Low Prices on items your family buys the most.

How much does Wegmans curbside pickup through Instacart cost?

Our online prices are higher than instore to cover the cost of Instacart shopping your order. There is a $10 order minimum. There is no additional delivery fee, service charge or tip with curbside pickup

What if an ordered item is out of stock in-store?

If an item is out of stock, a substitution will be made by the Instacart Personal Shopper. When substitutions are allowed, Instacart’s Personal Shoppers select an item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.

If you do not want a substitution for a particular item, you can indicate it while checking out.  On Wegmans.com, simply check the box in the column labeled “Substitution” for the products that you do not want substituted. On the Wegmans App, substitutions can be disabled on the checkout screen by clicking on “Notes and Substitutions” at the top of the screen. You can choose substitutions on an item-by-item basis by clicking on the slide bar to show either “Yes” or “No.”

When reviewing your cart, you can also indicate which items are acceptable substitutions by writing the product’s name in the “Notes” section.

Can I designate products for substitution?

To designate a product for substitution, simply make a note in the Notes and Substitutions section of the product that you want substituted in the event of an out of stock.

How can I cancel an order?

To cancel an order simply log back into Wegmans.com or the Wegmans App and find your pending order. You can cancel an order online up to the time Instacart’s Personal Shoppers starts picking the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

How can I change an order to add or delete items?

Log back into Wegmans.com or the Wegmans App and select “My Orders and Receipts” . Click on the order that you want to modify and select “Modify Order”. You can add or delete items to an order until Instacart’s Personal Shopper completes shopping your order and checks out. Typically, this is 30-60 minutes before the requested delivery or pickup time.

How can I follow the status of my order?

You can follow the status of your order both on your desktop/laptop computer or on your smartphone. You will can view the status of your order on the Wegmans app by selecting “My Orders and Receipts” from the home page.

How can I contact Instacart about issues or questions about my delivery experience?

How do I recognize an Instacart Personal Shopper at my door?

Personal Shoppers will wear a lanyard containing their Instacart identification card around their neck.

How do I return product I am not satisfied with?

If you ordered on the Wegmans app or desktop, follow the link from the text from your shopper to rate your order. If you rate the order 4 stars or below and when prompted, select an issue, you will receive an email from Instacart Support to process your return. If you no longer have the text from your order, contact Instacart Support directly at (415) 423-1599 or at [email protected].

If you placed an order on the Instacart Marketplace, you can go into your order and request a refund for an item. If you still need assistance, contact Instacart Support directly at (888) 246-7822 or [email protected].

If I’m building a list on Wegmans.com or the Wegmans App for in-store shopping can I switch my shopping method to pickup or delivery?

Yes.  At the bottom of your shopping list just click the button that says “Order for Pickup or Delivery.”  You’ll then be prompted to make a selection and your items that are eligible for delivery will be automatically moved to your cart.

Can I use paper coupons when placing an online order for delivery or curbside pickup?

No. Paper coupons can’t be used when placing an online order for delivery or curbside pickup. As long as your Shoppers Club is added to your Wegmans Online account, you can take advantage of Wegmans’ digital coupons.

Can I use digital coupons when placing an online order for delivery or curbside pickup?

Yes. As long as your Shoppers Club is added to your Wegmans Online account when you are placing your order, you can use your digital coupons.

How do redeemed digital coupons show up on my online receipt for delivery or curbside pickup orders?

You can view coupons that have been previously redeemed by selecting “My Orders and Receipts”. This is found on Wegmans.com by clicking on your name in the upper right corner of the screen, and then selecting “My Orders and Receipts” from the drop-down list.

What happens if prices change between when I place my order and when it is delivered/picked up?

The price you pay for a product ordered through Instacart is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

How do I get a copy of my receipt?

Receipts can be viewed in your Wegmans Online Account. On the Wegmans App, tap the left-hand menu bar icon  and select “My Orders and Receipts.” On wegmans.com, hover over your name in the upper right corner of the screen and click on “My Orders and Receipts”

Why are the prices on “My Orders and Receipts” on wegmans.com and the Wegmans App different than the prices on my Instacart receipt?

When you order a weighted item, we use an estimated product weight to give you an approximate total. This approximate total is what will appear on your Instacart receipt.  When a shopper picks your order, they update the actual weight of your item so that you are only charged for the product that you receive. This updated total will be what is shown under “My Orders and Receipts” on wegmans.com and the Wegmans App.

Why are prices different when shopping In-Store vs Delivery/Curbside Pickup on the Wegmans App and wegmans.com?

Wegmans adds a price increase to delivery and curbside pickup orders to cover the cost of Instacart shopping your order. Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available. 

Why are product prices different when delivery or curbside pickup is selected on Wegmans.com?

The prices displayed for curbside pickup and delivery are increased to cover the cost of shopping your order.  Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available.

Why do some items not transfer on my list when I change my order from in-store to curbside pickup or delivery?

Certain items that are available for in-store purchase are not available for curbside pickup or delivery. Some of these items include:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Changing store locations or shopping method can also cause some items to fall off your list based on availability.

Can I call Wegmans for help on my order that I placed on the Instacart website or App?

The best way to receive help for orders placed through the Instacart website or App is by contacting the Instacart Support team at (888) 246-7822 or email to [email protected].

Why doesn’t my delivery/curbside pickup receipt total match my list total?

There are many reasons why your receipt total might differ from your list total. Some reasons include:

  • Added items: after an order is placed, items can be added to the order.
  • Replacement items: if an item is replaced, the receipt will be updated with the price of the replacement item. This may differ from the price of the item that was originally on your list.
  • Weighted items: while the shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update the correct item weights.
  • Special Requests: if a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.

What do I do if I have been waiting for my curbside order and no one has brought it out to me?

Contact the customer service desk at the store you are picking up your order from. The phone number is listed on the signs in the pickup area.

How do I review the status of my order?

To view the status of your order, go to “My Orders and Receipts” and click on your online order. When the order is being shopped, it will say “In Progress”. When your order is ready for Pick up it will say “Ready”. You can also view the status of your order by selecting “My Orders and Receipts” on the homepage of the Wegmans app.

Can I save a form of payment for later use?

Yes. When checking out you will have the option to “Save to Profile”. When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

I share an account with someone else. Can we share the same list between two accounts and have it update as we make changes?

Yes, you can share a list but there are a few things that you need to be aware of:

  1. Cart items don’t refresh in real time if items are being added on different devices.
  2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
  3. Same with the count ‘bubble’: the list icon has an item count bubble anytime you are not in the list itself and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
  4. On desktop, refreshing the browser will also update the list and count bubble.
  5. Additionally, both lists must be in the same mode (for example, both must be In-Store or Online). One store being in Curbside mode while another is in In-Store mode will cause the contents of the list/cart to be different.

I received a credit on my order, where can I view that credit?

For now, credits can only be viewed on the desktop site. To view them, click on your name in the upper right-hand corner of the screen and select “Profile”. Then, on the left-hand side of the screen, select “Available Credits”.  This will display the credits that are available for you to use on your next online order.

Online Grocery Ordering (Delivery & Curbside Pickup)

Who is doing the shopping and delivery?

Wegmans has partnered with Instacart to provide the service of online ordering, shopping and delivery of groceries to your home. For curbside pickup and delivery orders, Instacart’s network of Personal Shoppers pick, checkout, and pack the items on a customer’s shopping list. For delivery orders, Personal Shoppers also deliver the order to the customer. For curbside pickup, a Wegmans employee places the bags into the customer’s vehicle.

Back To FAQ Topics

What are the delivery hours?

The typical delivery hours are between 9 am and 10 pm. Available delivery pickup windows can be viewed on the desktop when “Delivery” is the selected shopping method and can be changed by clicking on the location icon   and then clicking “View Timeslots.”  (On holidays, delivery hours are subject to change per store holiday hours).

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Back To FAQ Topics

What are the curbside pickup hours?

The typical curbside pickup hours are between 9 am and 9 pm. Available curbside pickup windows can be viewed when “Curbside Pickup” is the selected shopping method. Curbside pickup time can be changed by clicking on the top left location icon   and then clicking “View Timeslots.”  (On holidays, curbside pickup hours are subject to change per store holiday hours).

Curbside pickup hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view the available curbside pickup hours.

Back To FAQ Topics

What if I can’t make my curbside pickup time?

Once you receive notification your order is ready for pickup, it can be picked up any time before 9 p.m. on the day you scheduled it for pickup. Curbside pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible.

Orders not picked up by the end of the day will be closed out and a refund will not be available.

Back To FAQ Topics

What if my order has already been shopped and I need to cancel it?

Orders that are cancelled after they have been shopped will be charged a $15 cancellation fee.

Back To FAQ Topics

How far in advance can I place my order for delivery? What is the delivery window?

Orders can be placed up to 6 days prior to delivery and will be delivered within a one-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on wegmans.com by selecting “Delivery” as your shopping method and then clicking on the top left location icon. Then click “View Timeslots”.

You can view available delivery times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

Back To FAQ Topics

How far in advance can I place my order for pickup? What is the curbside pickup window?

Orders can be placed up to 6 days in advance and can be picked up in a one-hour timeframe, or by 9 p.m. on the day pickup is scheduled. Orders can be scheduled for curbside pickup in in as little as one hour, depending on the availability of Instacart Personal Shoppers. Your Personal Shopper will notify you when your order is ready for pickup, which may be even sooner than one hour.

You can view available curbside pickup times on wegmans.com by selecting “Delivery” or “Curbside Pickup” as your shopping method. Then click on the location icon   , select your store, and click “View Timeslots.”

You can view available curbside pickup times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view delivery timeslots.

Back To FAQ Topics

What products are not available for delivery or curbside pickup with Instacart?

The below items will not be available through Instacart at this time:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Back To FAQ Topics

Can I purchase alcohol for delivery or curbside pickup?

Alcohol delivery and curbside pickup is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery/curbside pickup. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery or curbside pickup, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcoholic purchases.

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only.

Back To FAQ Topics

Where does Instacart deliver?

Instacart delivers to markets around all Wegmans locations. Delivery areas are defined by ZIP codes, sometimes partial ZIP codes based on street address.

To check if Instacart is delivering to your address, please go online, select “Delivery” and check your address.

Back To FAQ Topics

Which methods of payment are accepted?

Visa, Master, Discover and American Express are accepted. Wegmans gift cards are not yet accepted.

Back To FAQ Topics

Where does Wegmans offer curbside pickup?

Most of our Wegmans stores offer curbside grocery pickup.  Learn more here.

Back To FAQ Topics

How do I place an order for curbside pickup or delivery?

Orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen. You can choose which store you would like to build your list at and then choose either Curbside Pickup or Delivery to place an order for Curbside Pickup or Delivery.

On the Wegmans App, tap on the shopping method next to the home icon , and select either In Store, Curbside Pickup, or Delivery. Then, simply browse our departments and add items to your list or cart.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart.

Back To FAQ Topics

How much does the Wegmans delivery through Instacart cost?

Our online prices are higher than instore to cover the cost of Instacart shopping your order.  There is also a $35 order minimum.

In addition, Instacart charges

  • A delivery fee to cover the cost of having Wegmans products delivered (delivery fee is higher for grocery delivery within one hour)
  • A service charge, which is preset at 5%.
  • Tips are requested, but optional.

Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available and enjoy Consistent Low Prices on items your family buys the most.

Back To FAQ Topics

How much does Wegmans curbside pickup through Instacart cost?

Our online prices are higher than instore to cover the cost of Instacart shopping your order. There is a $10 order minimum. There is no additional delivery fee, service charge or tip with curbside pickup

Back To FAQ Topics

What if an ordered item is out of stock in-store?

If an item is out of stock, a substitution will be made by the Instacart Personal Shopper. When substitutions are allowed, Instacart’s Personal Shoppers select an item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.

If you do not want a substitution for a particular item, you can indicate it while checking out.  On Wegmans.com, simply check the box in the column labeled “Substitution” for the products that you do not want substituted. On the Wegmans App, substitutions can be disabled on the checkout screen by clicking on “Notes and Substitutions” at the top of the screen. You can choose substitutions on an item-by-item basis by clicking on the slide bar to show either “Yes” or “No.”

When reviewing your cart, you can also indicate which items are acceptable substitutions by writing the product’s name in the “Notes” section.

Back To FAQ Topics

Can I designate products for substitution?

To designate a product for substitution, simply make a note in the Notes and Substitutions section of the product that you want substituted in the event of an out of stock.

Back To FAQ Topics

How can I cancel an order?

To cancel an order simply log back into Wegmans.com or the Wegmans App and find your pending order. You can cancel an order online up to the time Instacart’s Personal Shoppers starts picking the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

Back To FAQ Topics

How can I change an order to add or delete items?

Log back into Wegmans.com or the Wegmans App and select “My Orders and Receipts” . Click on the order that you want to modify and select “Modify Order”. You can add or delete items to an order until Instacart’s Personal Shopper completes shopping your order and checks out. Typically, this is 30-60 minutes before the requested delivery or pickup time.

Back To FAQ Topics

How can I follow the status of my order?

You can follow the status of your order both on your desktop/laptop computer or on your smartphone. You will can view the status of your order on the Wegmans app by selecting “My Orders and Receipts” from the home page.

Back To FAQ Topics

How can I contact Instacart about issues or questions about my delivery experience?

Back To FAQ Topics

How do I recognize an Instacart Personal Shopper at my door?

Personal Shoppers will wear a lanyard containing their Instacart identification card around their neck.

Back To FAQ Topics

How do I return product I am not satisfied with?

If you ordered on the Wegmans app or desktop, follow the link from the text from your shopper to rate your order. If you rate the order 4 stars or below and when prompted, select an issue, you will receive an email from Instacart Support to process your return. If you no longer have the text from your order, contact Instacart Support directly at (415) 423-1599 or at [email protected].

If you placed an order on the Instacart Marketplace, you can go into your order and request a refund for an item. If you still need assistance, contact Instacart Support directly at (888) 246-7822 or [email protected].

Back To FAQ Topics

If I’m building a list on Wegmans.com or the Wegmans App for in-store shopping can I switch my shopping method to pickup or delivery?

Yes.  At the bottom of your shopping list just click the button that says “Order for Pickup or Delivery.”  You’ll then be prompted to make a selection and your items that are eligible for delivery will be automatically moved to your cart.

Back To FAQ Topics

Can I use paper coupons when placing an online order for delivery or curbside pickup?

No. Paper coupons can’t be used when placing an online order for delivery or curbside pickup. As long as your Shoppers Club is added to your Wegmans Online account, you can take advantage of Wegmans’ digital coupons.

Back To FAQ Topics

Can I use digital coupons when placing an online order for delivery or curbside pickup?

Yes. As long as your Shoppers Club is added to your Wegmans Online account when you are placing your order, you can use your digital coupons.

Back To FAQ Topics

How do redeemed digital coupons show up on my online receipt for delivery or curbside pickup orders?

You can view coupons that have been previously redeemed by selecting “My Orders and Receipts”. This is found on Wegmans.com by clicking on your name in the upper right corner of the screen, and then selecting “My Orders and Receipts” from the drop-down list.

Back To FAQ Topics

What happens if prices change between when I place my order and when it is delivered/picked up?

The price you pay for a product ordered through Instacart is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

Back To FAQ Topics

How do I get a copy of my receipt?

Receipts can be viewed in your Wegmans Online Account. On the Wegmans App, tap the left-hand menu bar icon  and select “My Orders and Receipts.” On wegmans.com, hover over your name in the upper right corner of the screen and click on “My Orders and Receipts”

Back To FAQ Topics

Why are the prices on “My Orders and Receipts” on wegmans.com and the Wegmans App different than the prices on my Instacart receipt?

When you order a weighted item, we use an estimated product weight to give you an approximate total. This approximate total is what will appear on your Instacart receipt.  When a shopper picks your order, they update the actual weight of your item so that you are only charged for the product that you receive. This updated total will be what is shown under “My Orders and Receipts” on wegmans.com and the Wegmans App.

Back To FAQ Topics

Why are prices different when shopping In-Store vs Delivery/Curbside Pickup on the Wegmans App and wegmans.com?

Wegmans adds a price increase to delivery and curbside pickup orders to cover the cost of Instacart shopping your order. Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available. 

Back To FAQ Topics

Why are product prices different when delivery or curbside pickup is selected on Wegmans.com?

The prices displayed for curbside pickup and delivery are increased to cover the cost of shopping your order.  Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available.

Back To FAQ Topics

Why do some items not transfer on my list when I change my order from in-store to curbside pickup or delivery?

Certain items that are available for in-store purchase are not available for curbside pickup or delivery. Some of these items include:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Changing store locations or shopping method can also cause some items to fall off your list based on availability.

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Can I call Wegmans for help on my order that I placed on the Instacart website or App?

The best way to receive help for orders placed through the Instacart website or App is by contacting the Instacart Support team at (888) 246-7822 or email to [email protected].

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Why doesn’t my delivery/curbside pickup receipt total match my list total?

There are many reasons why your receipt total might differ from your list total. Some reasons include:

  • Added items: after an order is placed, items can be added to the order.
  • Replacement items: if an item is replaced, the receipt will be updated with the price of the replacement item. This may differ from the price of the item that was originally on your list.
  • Weighted items: while the shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update the correct item weights.
  • Special Requests: if a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.
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What do I do if I have been waiting for my curbside order and no one has brought it out to me?

Contact the customer service desk at the store you are picking up your order from. The phone number is listed on the signs in the pickup area.

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How do I review the status of my order?

To view the status of your order, go to “My Orders and Receipts” and click on your online order. When the order is being shopped, it will say “In Progress”. When your order is ready for Pick up it will say “Ready”. You can also view the status of your order by selecting “My Orders and Receipts” on the homepage of the Wegmans app.

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Can I save a form of payment for later use?

Yes. When checking out you will have the option to “Save to Profile”. When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

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I share an account with someone else. Can we share the same list between two accounts and have it update as we make changes?

Yes, you can share a list but there are a few things that you need to be aware of:

  1. Cart items don’t refresh in real time if items are being added on different devices.
  2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
  3. Same with the count ‘bubble’: the list icon has an item count bubble anytime you are not in the list itself and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
  4. On desktop, refreshing the browser will also update the list and count bubble.
  5. Additionally, both lists must be in the same mode (for example, both must be In-Store or Online). One store being in Curbside mode while another is in In-Store mode will cause the contents of the list/cart to be different.
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I received a credit on my order, where can I view that credit?

For now, credits can only be viewed on the desktop site. To view them, click on your name in the upper right-hand corner of the screen and select “Profile”. Then, on the left-hand side of the screen, select “Available Credits”.  This will display the credits that are available for you to use on your next online order.

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Can't find an answer to your question? Send us an email or call us at 1-800-WEGMANS