FAQs

For the latest information regarding Wegmans’ response to COVID-19, including updated store hours, purchase limits, and online ordering, click here.

Online Grocery Ordering (Delivery & Curbside Pickup)

How do I link my Instacart account with my Wegmans account?

When you are checking out through Wegmans, the system will recognize the email on your account as one with an Instacart account and you will be prompted to link the accounts for the best experience. An email will be sent to your inbox with a code to enter on wegmans.com or in the Wegmans App to complete the linking. Linking the accounts will allow you to see your Instacart past purchases on your Wegmans account and give you access to your Instacart Express membership if you have one.

We have experienced some instances on our website where Instacart is prompting you to link your Wegmans account to an Instacart account, even when you do not have an Instacart account. If this occurs, we recommend logging out and then logging back in to retry the order. If that does not work, we would encourage you to create an Instacart account with the same email as your Wegmans account so that you can receive the verification code and enter it on the checkout screen.

How do I request a refund for an item that I ordered online?

To ensure the quality and safety of items, we do not accept returns for online orders. You may, however, receive a credit on your next order if you are not satisfied with your order for any reason.


For an order placed through the Wegmans App
, follow these steps:

  1. When your order has been completed, you will receive a text with a link asking you to review your order.
  2. Tap the link, then tap “Next” and rate your experience.
  3. Tap “Report an Issue” below the comment box and select the reason for the refund (Wrong item, Missing item, Damaged item, etc.). Then, select the item and tap “Submit issues.” You will receive an email from Instacart letting you know the amount that will be refunded to your account.


For an order placed through the Instacart App,
follow these steps:

  1. Go to the Instacart app and tap the Account icon to access your account; select “Your Orders” to find the purchase with the item you would like a refund for and tap on the order.
  2. Tap the “Rate Order” button at the bottom of the screen.
  3. Rate your order 4 or less stars or tap “Report an Issue.”
  4. Select the reason for the refund (Wrong item, Missing item, Damaged item, etc.) and select the item. When you are finished, tap “Submit Issues.” You will receive an email from Instacart letting you know the amount that will be refund to your account.

What is the “Fast & Flexible Delivery” option through Instacart?

Fast & Flexible Delivery is designed to increase speed and availability by matching your order with real-time shopper availability. The new feature eliminates the need to check back for updated delivery times at your store. Instead, you can set it and forget it, allowing Instacart to match your order with the first available delivery time. When you choose Fast & Flexible, you will see an estimated delivery range (e.g., Tuesday through Thursday) and receive a notification when your order is picked up by a shopper and scheduled to arrive at your home. Please note, this option is available for delivery only and your order could come at any time during the delivery range.

Do you offer a delivery membership?

For either an annual or monthly fee, you can become an Instacart Express member and use your membership on your Wegmans orders. Click here to visit Instacart.com and sign up for your membership. When signing up, make sure your Wegmans Online Account email address is the same as the email address for your Instacart Express membership.

What is the benefit of having an Instacart Express membership?

By becoming an Instacart Express member, you can enjoy $0 delivery on orders over $35, reduced service fees, and no price increases for busy/peak delivery hours.

How do I use my Instacart Express membership when ordering from wegmans.com?

When checking out for the first time on wegmans.com, you will be prompted to link your Instacart account to your Wegmans account if the two accounts have the same email. After the accounts are linked, you will be able to use your Express membership on all future orders.

Where can I learn more about Instacart Express?

For more information on Instacart Express, visit Instacart’s website here.

Why can’t I find certain items on the app/site?

Items only appear on the website and app when they are both available at that store and have recent sales. This means that product selection will vary by store. Also, certain items are not available for curbside pickup and delivery, so to see the widest selection of products be sure you are shopping using the in-store mode.

Who is doing the shopping and delivery?

Wegmans has partnered with Instacart to provide online ordering, shopping and delivery of groceries to your home. Delivery orders will be shopped by Instacart and Curbside Pickup orders will be shopped by either Instacart or a Wegmans employee. For Curbside Pickup, your order will be brought out and loaded into your car by a Wegmans employee. For Delivery, your order will be delivered by an Instacart Personal Shopper.

What are the delivery hours?

The typical delivery hours are between 9 am and 10 pm. Available delivery pickup windows can be viewed on the desktop when “Delivery” is the selected shopping method and can be changed by clicking on the location icon   and then clicking “View Timeslots.”  (On holidays, delivery hours are subject to change per store holiday hours).

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

What are the curbside pickup hours?

The typical curbside pickup hours are between 9 am and 9 pm. Available curbside pickup windows can be viewed when “Curbside Pickup” is the selected shopping method. Curbside pickup time can be changed by clicking on the top left location icon   and then clicking “View Timeslots.”  (On holidays, curbside pickup hours are subject to change per store holiday hours).

Curbside pickup hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view the available curbside pickup hours.

What if I can’t make my curbside pickup time?

Once you receive notification your order is ready for pickup, it can be picked up any time before 9 p.m. on the day you scheduled it for pickup. Curbside pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible.

Orders not picked up by the end of the day will be closed out and a refund will not be available.

What if my order has already been shopped and I need to cancel it?

Orders that are cancelled after they have been shopped will be charged a $15 cancellation fee.

How far in advance can I place my order for delivery? What is the delivery window?

Orders can be placed up to 6 days prior to delivery and will be delivered within a one-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on wegmans.com by selecting “Delivery” as your shopping method and then clicking on the top left location icon. Then click “View Timeslots”.

You can view available delivery times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

How far in advance can I place my order for pickup? What is the curbside pickup window?

Orders can be placed up to 6 days in advance and can be picked up in a one-hour timeframe, or by 9 p.m. on the day pickup is scheduled. Orders can be scheduled for curbside pickup in in as little as one hour, depending on the availability of Instacart Personal Shoppers. Your Personal Shopper will notify you when your order is ready for pickup, which may be even sooner than one hour.

You can view available curbside pickup times on wegmans.com by selecting “Delivery” or “Curbside Pickup” as your shopping method. Then click on the location icon   , select your store, and click “View Timeslots.”

You can view available curbside pickup times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view delivery timeslots.

What products are not available for delivery or curbside pickup with Instacart?

The below items will not be available through Instacart at this time:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia and Massachusetts for delivery only.

Can I purchase alcohol for delivery or curbside pickup?

Alcohol delivery is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcoholic purchases.

Alcohol is available in Virginia and Massachusetts for delivery only.

Where does Instacart deliver?

Instacart delivers to markets around all Wegmans locations. Delivery areas are defined by ZIP codes, sometimes partial ZIP codes based on street address.

To check if Instacart is delivering to your address, please go online, select “Delivery” and check your address.

Which methods of payment are accepted?

Visa, Mastercard, Discover and American Express are accepted. Wegmans gift cards are not yet accepted.

Where does Wegmans offer curbside pickup?

Most of our Wegmans stores offer curbside grocery pickup.  Learn more here.

How do I place an order for curbside pickup or delivery?

Orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen. You can choose which store you would like to build your list at and then choose either Curbside Pickup or Delivery to place an order for Curbside Pickup or Delivery.

On the Wegmans App, tap on the shopping method next to the home icon , and select either In Store, Curbside Pickup, or Delivery. Then, simply browse our departments and add items to your list or cart.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart.

How much does Wegmans delivery cost?

Our online prices are higher than instore to cover the cost of shopping your order.  There is also a $35 order minimum.

In addition, Instacart charges

  • A delivery fee to cover the cost of having Wegmans products delivered (delivery fee is higher for grocery delivery within one hour)
  • A service charge, which is preset at 5%.
  • Tips are requested.

Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available and enjoy Consistent Low Prices on items your family buys the most.

How much does Wegmans curbside pickup cost?

Our online prices are higher than instore to cover the cost of shopping your order. There is a $35 order minimum. There is no additional delivery fee, service charge or tip with curbside pickup.

What if an ordered item is out of stock in-store?

If an item is out of stock, a substitution will be made by the Instacart Personal Shopper. When substitutions are allowed, Instacart’s Personal Shoppers select an item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.

If you do not want a substitution for a particular item, you can indicate it while checking out.  On Wegmans.com, simply check the box in the column labeled “Substitution” for the products that you do not want substituted. On the Wegmans App, substitutions can be disabled on the checkout screen by clicking on “Notes and Substitutions” at the top of the screen. You can choose substitutions on an item-by-item basis by clicking on the slide bar to show either “Yes” or “No.”

When reviewing your cart, you can also indicate which items are acceptable substitutions by writing the product’s name in the “Notes” section.

Can I designate products for substitution?

To designate a product for substitution, simply make a note in the Notes and Substitutions section of the product that you want substituted in the event of an out of stock.

How can I cancel an order?

To cancel an order simply log back into Wegmans.com or the Wegmans App and find your pending order. You can cancel an order online up to the time Instacart’s Personal Shoppers starts picking the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

How can I change an order to add or delete items?

Log back into Wegmans.com or the Wegmans App and select “My Orders and Receipts” . Click on the order that you want to modify and select “Modify Order”. You can add or delete items to an order until Instacart’s Personal Shopper completes shopping your order and checks out. Typically, this is 30-60 minutes before the requested delivery or pickup time.

How can I follow the status of my order?

You can follow the status of your order both on your desktop/laptop computer or on your smartphone. You will can view the status of your order on the Wegmans app by selecting “My Orders and Receipts” from the home page.

How can I contact Instacart about issues or questions about my delivery experience?

How do I recognize an Instacart Personal Shopper at my door?

Personal Shoppers will wear a lanyard containing their Instacart identification card around their neck.

If I’m building a list on Wegmans.com or the Wegmans App for in-store shopping can I switch my shopping method to pickup or delivery?

Yes.  At the bottom of your shopping list just click the button that says “Order for Pickup or Delivery.”  You’ll then be prompted to make a selection and your items that are eligible for delivery will be automatically moved to your cart.

How can I share my list/cart with someone else?

To share your list or cart you need to be on the Wegmans App and have your shopping mode set to In Store. Tap on your shopping list/cart in the upper right-hand corner of the screen and tap “Options” at the top of your list. This will allow you to text or email your list to another user. Unfortunately, list sharing is not available at this time for shopping from a desktop or laptop computer.

Can I use paper coupons when placing an online order for delivery or curbside pickup?

No. Paper coupons can’t be used when placing an online order for delivery or curbside pickup. As long as your Shoppers Club is added to your Wegmans Online account, you can take advantage of Wegmans’ digital coupons.

Can I use digital coupons when placing an online order for delivery or curbside pickup?

Yes. As long as your Shoppers Club is added to your Wegmans Online account when you are placing your order, you can use your digital coupons.

How do redeemed digital coupons show up on my online receipt for delivery or curbside pickup orders?

You can view coupons that have been previously redeemed by selecting “My Orders and Receipts”. This is found on Wegmans.com by clicking on your name in the upper right corner of the screen, and then selecting “My Orders and Receipts” from the drop-down list.

What happens if prices change between when I place my order and when it is delivered/picked up?

The price you pay for a product ordered through Instacart is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

How do I get a copy of my receipt?

Receipts can be viewed in your Wegmans Online Account. On the Wegmans App, tap the left-hand menu bar icon  and select “My Orders and Receipts.” On wegmans.com, hover over your name in the upper right corner of the screen and click on “My Orders and Receipts”

Why are the prices on “My Orders and Receipts” on wegmans.com and the Wegmans App different than the prices on my Instacart receipt?

When you order a weighted item, we use an estimated product weight to give you an approximate total. This approximate total is what will appear on your Instacart receipt.  When a shopper picks your order, they update the actual weight of your item so that you are only charged for the product that you receive. This updated total will be what is shown under “My Orders and Receipts” on wegmans.com and the Wegmans App.

Why is my estimated total when I place my order different from my completed order receipt?

When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed and included on your order confirmation email. Any approved changes to your order during shopping can update the final total in your order receipt.

These changes can include:

Added items: After you place an order, you can add items to it, either by modifying the order before it is shopped or by communicating with the Personal Shopper while it’s being shopped.

Substituted items: You can choose to have items substituted or not if something is unavailable. If an item is replaced, your receipt will be updated to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded, and we’ll remove it from your item total. This will reduce the final amount of your order.

Weight adjustments: Personal Shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct item’s weights before checking out, which will update your item total. You will be charged for the weight you receive.

Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

Why is the amount of my order different from the amount pending on my form of payment?

When a curbside or delivery order is placed, a temporary hold is placed on your payment method for slightly more than the order total to cover any changes in the order total that might occur when your order is shopped. It is common for the order total to change due to weighted items, additions, and/or substitutions. Once your order is complete, your card will be charged for the final order total reflected on your order receipt, which can be more or less than the temporary hold amount. Please refer to the payment details on your order receipt for the final order total and the amount previously authorized when you placed the order.

If your order is canceled prior to being shopped, your bank will remove the temporary hold from your account. Please refer to your order confirmation email for the estimated amount of your order and the temporary hold amount authorized.

Why did the taxes change on my final order?

When first placing your order, an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees is applied to your total. These are the same types of fees that you would pay in the physical store. Estimated taxes and fees applicable to your order are visible on the right-hand side of the checkout page. Final taxes and fees will be included in your receipt after your order is picked and delivered. Any changes to your order when it’s shopped could result in adjustments to the taxes and/or fees.

How do I return product I am not satisfied with?

If you ordered on the Wegmans app or desktop, follow the link from the text from your shopper to rate your order. If you rate the order 4 stars or below and when prompted, select an issue, you will receive an email from Instacart Support to process your return. If you no longer have the text from your order, contact Instacart Support directly at (415) 423-1599 or at [email protected].

If you placed an order on the Instacart Marketplace, you can go into your order and request a refund for an item. If you still need assistance, contact Instacart Support directly at (888) 246-7822 or [email protected].

Depending on your bank or credit card company, it can take up to 10 business days for the refund to post to your account once it’s been issued. If you don’t see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

Can I call Wegmans for help on my order that I placed on the Instacart website or App?

The best way to receive help for orders placed through the Instacart website or App is by contacting the Instacart Support team at (888) 246-7822 or email to [email protected].

Why doesn’t my delivery/curbside pickup receipt total match my list total?

There are many reasons why your receipt total might differ from your list total. Some reasons include:

  • Added items: after an order is placed, items can be added to the order.
  • Replacement items: if an item is replaced, the receipt will be updated with the price of the replacement item. This may differ from the price of the item that was originally on your list.
  • Weighted items: while the shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update the correct item weights.
  • Special Requests: if a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.

What do I do if I have been waiting for my curbside order and no one has brought it out to me?

Contact the customer service desk at the store you are picking up your order from. The phone number is listed on the signs in the pickup area.

Why do some items not transfer on my list when I change my order from in-store to curbside pickup or delivery?

Certain items that are available for in-store purchase are not available for curbside pickup or delivery. Some of these items include:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Changing store locations or shopping method can also cause some items to fall off your list based on availability.

Why are prices different when shopping In-Store vs Delivery/Curbside Pickup on the Wegmans App and wegmans.com?

The increase in price for Delivery and Curbside Pickup orders covers the cost of shopping your order. Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available.

How do I review the status of my order?

To view the status of your order, go to “My Orders and Receipts” and click on your online order. When the order is being shopped, it will say “In Progress”. When your order is ready for Pick up it will say “Ready”. You can also view the status of your order by selecting “My Orders and Receipts” on the homepage of the Wegmans app.

Can I save a form of payment for later use?

Yes. When checking out you will have the option to “Save to Profile”. When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

I share an account with someone else. Can we share the same list between two accounts and have it update as we make changes?

Yes, you can share a list but there are a few things that you need to be aware of:

  1. Cart items don’t refresh in real time if items are being added on different devices.
  2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
  3. Same with the count ‘bubble’: the list icon has an item count bubble anytime you are not in the list itself and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
  4. On desktop, refreshing the browser will also update the list and count bubble.
  5. Additionally, both lists must be in the same mode (for example, both must be In-Store or Online). One store being in Curbside mode while another is in In-Store mode will cause the contents of the list/cart to be different.

I received a credit on my order, where can I view that credit?

For now, credits can only be viewed on the desktop site. To view them, click on your name in the upper right-hand corner of the screen and select “Profile”. Then, on the left-hand side of the screen, select “Available Credits”.  This will display the credits that are available for you to use on your next online order.

Online Grocery Ordering (Delivery & Curbside Pickup)

How do I link my Instacart account with my Wegmans account?

When you are checking out through Wegmans, the system will recognize the email on your account as one with an Instacart account and you will be prompted to link the accounts for the best experience. An email will be sent to your inbox with a code to enter on wegmans.com or in the Wegmans App to complete the linking. Linking the accounts will allow you to see your Instacart past purchases on your Wegmans account and give you access to your Instacart Express membership if you have one.

We have experienced some instances on our website where Instacart is prompting you to link your Wegmans account to an Instacart account, even when you do not have an Instacart account. If this occurs, we recommend logging out and then logging back in to retry the order. If that does not work, we would encourage you to create an Instacart account with the same email as your Wegmans account so that you can receive the verification code and enter it on the checkout screen.

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How do I request a refund for an item that I ordered online?

To ensure the quality and safety of items, we do not accept returns for online orders. You may, however, receive a credit on your next order if you are not satisfied with your order for any reason.


For an order placed through the Wegmans App
, follow these steps:

  1. When your order has been completed, you will receive a text with a link asking you to review your order.
  2. Tap the link, then tap “Next” and rate your experience.
  3. Tap “Report an Issue” below the comment box and select the reason for the refund (Wrong item, Missing item, Damaged item, etc.). Then, select the item and tap “Submit issues.” You will receive an email from Instacart letting you know the amount that will be refunded to your account.


For an order placed through the Instacart App,
follow these steps:

  1. Go to the Instacart app and tap the Account icon to access your account; select “Your Orders” to find the purchase with the item you would like a refund for and tap on the order.
  2. Tap the “Rate Order” button at the bottom of the screen.
  3. Rate your order 4 or less stars or tap “Report an Issue.”
  4. Select the reason for the refund (Wrong item, Missing item, Damaged item, etc.) and select the item. When you are finished, tap “Submit Issues.” You will receive an email from Instacart letting you know the amount that will be refund to your account.
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What is the “Fast & Flexible Delivery” option through Instacart?

Fast & Flexible Delivery is designed to increase speed and availability by matching your order with real-time shopper availability. The new feature eliminates the need to check back for updated delivery times at your store. Instead, you can set it and forget it, allowing Instacart to match your order with the first available delivery time. When you choose Fast & Flexible, you will see an estimated delivery range (e.g., Tuesday through Thursday) and receive a notification when your order is picked up by a shopper and scheduled to arrive at your home. Please note, this option is available for delivery only and your order could come at any time during the delivery range.

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Do you offer a delivery membership?

For either an annual or monthly fee, you can become an Instacart Express member and use your membership on your Wegmans orders. Click here to visit Instacart.com and sign up for your membership. When signing up, make sure your Wegmans Online Account email address is the same as the email address for your Instacart Express membership.

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What is the benefit of having an Instacart Express membership?

By becoming an Instacart Express member, you can enjoy $0 delivery on orders over $35, reduced service fees, and no price increases for busy/peak delivery hours.

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How do I use my Instacart Express membership when ordering from wegmans.com?

When checking out for the first time on wegmans.com, you will be prompted to link your Instacart account to your Wegmans account if the two accounts have the same email. After the accounts are linked, you will be able to use your Express membership on all future orders.

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Where can I learn more about Instacart Express?

For more information on Instacart Express, visit Instacart’s website here.

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Why can’t I find certain items on the app/site?

Items only appear on the website and app when they are both available at that store and have recent sales. This means that product selection will vary by store. Also, certain items are not available for curbside pickup and delivery, so to see the widest selection of products be sure you are shopping using the in-store mode.

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Who is doing the shopping and delivery?

Wegmans has partnered with Instacart to provide online ordering, shopping and delivery of groceries to your home. Delivery orders will be shopped by Instacart and Curbside Pickup orders will be shopped by either Instacart or a Wegmans employee. For Curbside Pickup, your order will be brought out and loaded into your car by a Wegmans employee. For Delivery, your order will be delivered by an Instacart Personal Shopper.

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What are the delivery hours?

The typical delivery hours are between 9 am and 10 pm. Available delivery pickup windows can be viewed on the desktop when “Delivery” is the selected shopping method and can be changed by clicking on the location icon   and then clicking “View Timeslots.”  (On holidays, delivery hours are subject to change per store holiday hours).

Delivery hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

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What are the curbside pickup hours?

The typical curbside pickup hours are between 9 am and 9 pm. Available curbside pickup windows can be viewed when “Curbside Pickup” is the selected shopping method. Curbside pickup time can be changed by clicking on the top left location icon   and then clicking “View Timeslots.”  (On holidays, curbside pickup hours are subject to change per store holiday hours).

Curbside pickup hours can be viewed on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view the available curbside pickup hours.

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What if I can’t make my curbside pickup time?

Once you receive notification your order is ready for pickup, it can be picked up any time before 9 p.m. on the day you scheduled it for pickup. Curbside pickup orders are kept in designated refrigerators and freezers to keep your groceries as fresh as possible.

Orders not picked up by the end of the day will be closed out and a refund will not be available.

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What if my order has already been shopped and I need to cancel it?

Orders that are cancelled after they have been shopped will be charged a $15 cancellation fee.

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How far in advance can I place my order for delivery? What is the delivery window?

Orders can be placed up to 6 days prior to delivery and will be delivered within a one-hour timeframe. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on the availability of Instacart’s Personal Shoppers.

You can view available delivery times on wegmans.com by selecting “Delivery” as your shopping method and then clicking on the top left location icon. Then click “View Timeslots”.

You can view available delivery times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Delivery” and put in your delivery address. You can then view delivery timeslots.

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How far in advance can I place my order for pickup? What is the curbside pickup window?

Orders can be placed up to 6 days in advance and can be picked up in a one-hour timeframe, or by 9 p.m. on the day pickup is scheduled. Orders can be scheduled for curbside pickup in in as little as one hour, depending on the availability of Instacart Personal Shoppers. Your Personal Shopper will notify you when your order is ready for pickup, which may be even sooner than one hour.

You can view available curbside pickup times on wegmans.com by selecting “Delivery” or “Curbside Pickup” as your shopping method. Then click on the location icon   , select your store, and click “View Timeslots.”

You can view available curbside pickup times on the app by clicking on the left-hand menu bar icon  and tapping on the first item displaying your current shopping method. Then, select “Curbside Pickup” and select the store you want to pick up from. You can then view delivery timeslots.

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What products are not available for delivery or curbside pickup with Instacart?

The below items will not be available through Instacart at this time:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia and Massachusetts for delivery only.

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Can I purchase alcohol for delivery or curbside pickup?

Alcohol delivery is only available from select Wegmans stores. You will be asked for proof of age (21+) when submitting your order, as well as at delivery. When submitting your order online, you will be prompted to enter your date of birth. You must also agree to the terms and conditions. Upon delivery, customers are required to show a federal or state ID showing their date of birth (21+). Coupons and rebates are not available for alcoholic purchases.

Alcohol is available in Virginia and Massachusetts for delivery only.

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Where does Instacart deliver?

Instacart delivers to markets around all Wegmans locations. Delivery areas are defined by ZIP codes, sometimes partial ZIP codes based on street address.

To check if Instacart is delivering to your address, please go online, select “Delivery” and check your address.

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Which methods of payment are accepted?

Visa, Mastercard, Discover and American Express are accepted. Wegmans gift cards are not yet accepted.

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Where does Wegmans offer curbside pickup?

Most of our Wegmans stores offer curbside grocery pickup.  Learn more here.

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How do I place an order for curbside pickup or delivery?

Orders can now be placed directly on wegmans.com or through the Wegmans App. On wegmans.com, click on the ‘List’ icon in the top right corner of the screen. You can choose which store you would like to build your list at and then choose either Curbside Pickup or Delivery to place an order for Curbside Pickup or Delivery.

On the Wegmans App, tap on the shopping method next to the home icon , and select either In Store, Curbside Pickup, or Delivery. Then, simply browse our departments and add items to your list or cart.

For the easiest way to order your groceries, make sure you are logged in to your Shoppers Club account. This will allow you to view previously purchased items so that you can quickly add them to your cart.

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How much does Wegmans delivery cost?

Our online prices are higher than instore to cover the cost of shopping your order.  There is also a $35 order minimum.

In addition, Instacart charges

  • A delivery fee to cover the cost of having Wegmans products delivered (delivery fee is higher for grocery delivery within one hour)
  • A service charge, which is preset at 5%.
  • Tips are requested.

Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available and enjoy Consistent Low Prices on items your family buys the most.

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How much does Wegmans curbside pickup cost?

Our online prices are higher than instore to cover the cost of shopping your order. There is a $35 order minimum. There is no additional delivery fee, service charge or tip with curbside pickup.

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What if an ordered item is out of stock in-store?

If an item is out of stock, a substitution will be made by the Instacart Personal Shopper. When substitutions are allowed, Instacart’s Personal Shoppers select an item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.

If you do not want a substitution for a particular item, you can indicate it while checking out.  On Wegmans.com, simply check the box in the column labeled “Substitution” for the products that you do not want substituted. On the Wegmans App, substitutions can be disabled on the checkout screen by clicking on “Notes and Substitutions” at the top of the screen. You can choose substitutions on an item-by-item basis by clicking on the slide bar to show either “Yes” or “No.”

When reviewing your cart, you can also indicate which items are acceptable substitutions by writing the product’s name in the “Notes” section.

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Can I designate products for substitution?

To designate a product for substitution, simply make a note in the Notes and Substitutions section of the product that you want substituted in the event of an out of stock.

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How can I cancel an order?

To cancel an order simply log back into Wegmans.com or the Wegmans App and find your pending order. You can cancel an order online up to the time Instacart’s Personal Shoppers starts picking the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.

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How can I change an order to add or delete items?

Log back into Wegmans.com or the Wegmans App and select “My Orders and Receipts” . Click on the order that you want to modify and select “Modify Order”. You can add or delete items to an order until Instacart’s Personal Shopper completes shopping your order and checks out. Typically, this is 30-60 minutes before the requested delivery or pickup time.

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How can I follow the status of my order?

You can follow the status of your order both on your desktop/laptop computer or on your smartphone. You will can view the status of your order on the Wegmans app by selecting “My Orders and Receipts” from the home page.

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How can I contact Instacart about issues or questions about my delivery experience?

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How do I recognize an Instacart Personal Shopper at my door?

Personal Shoppers will wear a lanyard containing their Instacart identification card around their neck.

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If I’m building a list on Wegmans.com or the Wegmans App for in-store shopping can I switch my shopping method to pickup or delivery?

Yes.  At the bottom of your shopping list just click the button that says “Order for Pickup or Delivery.”  You’ll then be prompted to make a selection and your items that are eligible for delivery will be automatically moved to your cart.

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How can I share my list/cart with someone else?

To share your list or cart you need to be on the Wegmans App and have your shopping mode set to In Store. Tap on your shopping list/cart in the upper right-hand corner of the screen and tap “Options” at the top of your list. This will allow you to text or email your list to another user. Unfortunately, list sharing is not available at this time for shopping from a desktop or laptop computer.

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Can I use paper coupons when placing an online order for delivery or curbside pickup?

No. Paper coupons can’t be used when placing an online order for delivery or curbside pickup. As long as your Shoppers Club is added to your Wegmans Online account, you can take advantage of Wegmans’ digital coupons.

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Can I use digital coupons when placing an online order for delivery or curbside pickup?

Yes. As long as your Shoppers Club is added to your Wegmans Online account when you are placing your order, you can use your digital coupons.

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How do redeemed digital coupons show up on my online receipt for delivery or curbside pickup orders?

You can view coupons that have been previously redeemed by selecting “My Orders and Receipts”. This is found on Wegmans.com by clicking on your name in the upper right corner of the screen, and then selecting “My Orders and Receipts” from the drop-down list.

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What happens if prices change between when I place my order and when it is delivered/picked up?

The price you pay for a product ordered through Instacart is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

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How do I get a copy of my receipt?

Receipts can be viewed in your Wegmans Online Account. On the Wegmans App, tap the left-hand menu bar icon  and select “My Orders and Receipts.” On wegmans.com, hover over your name in the upper right corner of the screen and click on “My Orders and Receipts”

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Why are the prices on “My Orders and Receipts” on wegmans.com and the Wegmans App different than the prices on my Instacart receipt?

When you order a weighted item, we use an estimated product weight to give you an approximate total. This approximate total is what will appear on your Instacart receipt.  When a shopper picks your order, they update the actual weight of your item so that you are only charged for the product that you receive. This updated total will be what is shown under “My Orders and Receipts” on wegmans.com and the Wegmans App.

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Why is my estimated total when I place my order different from my completed order receipt?

When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed and included on your order confirmation email. Any approved changes to your order during shopping can update the final total in your order receipt.

These changes can include:

Added items: After you place an order, you can add items to it, either by modifying the order before it is shopped or by communicating with the Personal Shopper while it’s being shopped.

Substituted items: You can choose to have items substituted or not if something is unavailable. If an item is replaced, your receipt will be updated to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded, and we’ll remove it from your item total. This will reduce the final amount of your order.

Weight adjustments: Personal Shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct item’s weights before checking out, which will update your item total. You will be charged for the weight you receive.

Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

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Why is the amount of my order different from the amount pending on my form of payment?

When a curbside or delivery order is placed, a temporary hold is placed on your payment method for slightly more than the order total to cover any changes in the order total that might occur when your order is shopped. It is common for the order total to change due to weighted items, additions, and/or substitutions. Once your order is complete, your card will be charged for the final order total reflected on your order receipt, which can be more or less than the temporary hold amount. Please refer to the payment details on your order receipt for the final order total and the amount previously authorized when you placed the order.

If your order is canceled prior to being shopped, your bank will remove the temporary hold from your account. Please refer to your order confirmation email for the estimated amount of your order and the temporary hold amount authorized.

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Why did the taxes change on my final order?

When first placing your order, an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees is applied to your total. These are the same types of fees that you would pay in the physical store. Estimated taxes and fees applicable to your order are visible on the right-hand side of the checkout page. Final taxes and fees will be included in your receipt after your order is picked and delivered. Any changes to your order when it’s shopped could result in adjustments to the taxes and/or fees.

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How do I return product I am not satisfied with?

If you ordered on the Wegmans app or desktop, follow the link from the text from your shopper to rate your order. If you rate the order 4 stars or below and when prompted, select an issue, you will receive an email from Instacart Support to process your return. If you no longer have the text from your order, contact Instacart Support directly at (415) 423-1599 or at [email protected].

If you placed an order on the Instacart Marketplace, you can go into your order and request a refund for an item. If you still need assistance, contact Instacart Support directly at (888) 246-7822 or [email protected].

Depending on your bank or credit card company, it can take up to 10 business days for the refund to post to your account once it’s been issued. If you don’t see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

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Can I call Wegmans for help on my order that I placed on the Instacart website or App?

The best way to receive help for orders placed through the Instacart website or App is by contacting the Instacart Support team at (888) 246-7822 or email to [email protected].

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Why doesn’t my delivery/curbside pickup receipt total match my list total?

There are many reasons why your receipt total might differ from your list total. Some reasons include:

  • Added items: after an order is placed, items can be added to the order.
  • Replacement items: if an item is replaced, the receipt will be updated with the price of the replacement item. This may differ from the price of the item that was originally on your list.
  • Weighted items: while the shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update the correct item weights.
  • Special Requests: if a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.
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What do I do if I have been waiting for my curbside order and no one has brought it out to me?

Contact the customer service desk at the store you are picking up your order from. The phone number is listed on the signs in the pickup area.

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Why do some items not transfer on my list when I change my order from in-store to curbside pickup or delivery?

Certain items that are available for in-store purchase are not available for curbside pickup or delivery. Some of these items include:

  • Alcohol (exceptions apply, see below)
  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

Alcohol is available in Virginia for delivery and curbside pickup. Alcohol is available in Massachusetts for delivery only

Changing store locations or shopping method can also cause some items to fall off your list based on availability.

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Why are prices different when shopping In-Store vs Delivery/Curbside Pickup on the Wegmans App and wegmans.com?

The increase in price for Delivery and Curbside Pickup orders covers the cost of shopping your order. Enter your Wegmans Shoppers Club number to receive any discounts for the lowest prices available.

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How do I review the status of my order?

To view the status of your order, go to “My Orders and Receipts” and click on your online order. When the order is being shopped, it will say “In Progress”. When your order is ready for Pick up it will say “Ready”. You can also view the status of your order by selecting “My Orders and Receipts” on the homepage of the Wegmans app.

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Can I save a form of payment for later use?

Yes. When checking out you will have the option to “Save to Profile”. When you select this, it means that next time you go to check out, you don’t have to reenter your credit card information.

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I share an account with someone else. Can we share the same list between two accounts and have it update as we make changes?

Yes, you can share a list but there are a few things that you need to be aware of:

  1. Cart items don’t refresh in real time if items are being added on different devices.
  2. If you are on the In-Store list and someone else adds an item, you need to exit the list and reopen it to pick up the added item.
  3. Same with the count ‘bubble’: the list icon has an item count bubble anytime you are not in the list itself and if someone else adds or removes an item, you need to tap into the list to see the update OR change location for the bubble to reflect the new item count.
  4. On desktop, refreshing the browser will also update the list and count bubble.
  5. Additionally, both lists must be in the same mode (for example, both must be In-Store or Online). One store being in Curbside mode while another is in In-Store mode will cause the contents of the list/cart to be different.
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I received a credit on my order, where can I view that credit?

For now, credits can only be viewed on the desktop site. To view them, click on your name in the upper right-hand corner of the screen and select “Profile”. Then, on the left-hand side of the screen, select “Available Credits”.  This will display the credits that are available for you to use on your next online order.

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Can't find an answer to your question? Send us an email or call us at 1-800-WEGMANS