FAQs

For the latest information regarding Wegmans’ response to COVID-19, including updated store hours, purchase limits, and online ordering, click here.

Website

Why can’t I find certain items on the app/site?

Items only appear on the website and app when they are both available at that store and have recent sales. This means that product selection will vary by store. Also, certain items are not available for curbside pickup and delivery, so to see the widest selection of products be sure you are shopping using the in-store mode.

Is my web browser supported? –

We recommend using Chrome, Edge, Firefox or Safari to view our website. Internet Explorer is not a preferred web browser for our site.

For the best experience, please update your browser to a newer version.

What is In-Store Shopping?

When you open wegmans.com and select In-Store shopping, you are able to build lists that will help you when you go shopping at the store. These lists can be changed to Curbside or Delivery orders by selecting “Order for Delivery or Pickup” at the bottom of the list.

How do I create a shopping list (for in-store)?

Click the “Add to List” button below the product you want to add to your list. You do not need to be signed in to your account to build a list, but we recommend signing in so you can view past purchases, and/or save the shopping list for future reference. You can quickly find your previously purchased products by selecting “My Items”.

Where did my saved lists go?

To find a saved list on the website, click on your name in the upper right-hand corner of the screen and select “Saved Lists” from the drop-down list. To view the products in your saved lists, click on the orange “Details” button to the right of the list you want to view.

How can I create a cart (for grocery delivery or curbside pickup)?

To build a cart, you do not need to be signed in to your account. Click the “Add to Cart” button below the product you want to add to your order for delivery or curbside pickup. In order to checkout for delivery or curbside pickup, you must sign in with your Wegmans Online account.  We recommend making sure your Shoppers Club is linked to your account so you can get all the benefits of Shoppers Club, including digital coupons, viewing in-store past purchases, and more.

You can also convert your in-store list by clicking on the “Order Online” button at the bottom of your list.

Why do I want to build a shopping list?

It can help you organize your trip to the store and save time. The list can be sorted by department or aisle to help ensure you don’t miss anything on your list.

How do I save a shopping list?

You must be signed in to your Wegmans Online account to save a shopping list. If you would like to register now, please click here.

Once signed in, click on “Saved Lists.” Lists are saved once you add items to your list.

Why am I not seeing some or all of my in-store grocery items?

There are a few reasons why your in-store past purchase items are not showing up:

  • Shoppers Club was not applied at checkout. Your Shoppers Clubs is required at checkout for the purchase to be added to your account.
  • It takes 36 hours after the purchase for it to show up
  • Purchases made at a pharmacy register will not show up due to HIPAA regulations.

Any questions, please contact our Customer Care Center here, or by calling 1-800-WEGMANS (934-6267),Monday through Friday, from 8am to 7pm, Saturday and Sunday, from 8am to 5pm.

Why am I not seeing some or all of my online grocery past purchase items?

  • Not signed in to your Wegmans Online Account. Sign in here.
  • There may have been a technical glitch
  • If you are still having issues, please contact Instacart Support at (888) 246-7822 or by email to [email protected]

Why am I seeing purchases that I did not make?

If you share your Shoppers Club account or phone number with others, those transactions will show on your account since they are using your account and not theirs.

To avoid inaccuracies on your account, please be sure your Shoppers Club account information is up to date and avoid sharing your Shoppers Club account information with others. You can update your information on the “My Profile” page, or by contacting our Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, Saturday and Sunday, from 8am to 5pm.

Am I able to create multiple shopping lists? –

Yes, but you must be a registered user and signed in to the site. If you would like to register now, please click here. You can manage your shopping lists by clicking on your name in the top right of the screen and selecting “Saved Lists” from the drop-down menu. Then, click the “Create New List” button. Name your list and select “Create List”.

Is there a minimum or maximum number of items I can have on my list?

No, you can have as many items on your list as you would like.

How do I adjust the quantity of an item?

If you are still viewing the item, you can adjust the quantity by clicking on the plus (+) or minus (-) sign on the “Add to List” button.

If it’s already in your list, you can go to your shopping list detail page and click on the plus (+) or minus (-) sign to the left of the item to increase or decrease the number of items you need.

How do I delete a shopping list?

Unsaved Lists:

To delete an unsaved list, hover over your list on the right-hand side of the page. Locate the three vertically stacked dots and click on them. Then, select “Empty List”.

Saved Lists:

Locate your saved lists by going to the “Saved Lists” page. Then click on the grey “X” to the right of the list you would like to delete. When the confirmation window pops up, click “OK” to confirm you want to delete the list.

How do I delete an item from my active shopping list/ cart?

Click on your shopping list/cart in either the upper right-hand corner of the screen. Click the grey “X” to the left of the item’s image that you want to remove. You will be asked to confirm that you want to remove the item. Select “Remove” and the item will be deleted.

If your shopping list/ cart is collapsed to the right-hand side of the screen, hover your mouse over your list and hover over the item you want to remove. You can either reduce the item’s quantity to zero or select “Remove” under the listed item’s quantity. In both instances, you will be asked to confirm that you want to remove the item. Select “Remove” and the item will be deleted.

Can I print my shopping list?

Unsaved Lists:

Yes. Unsaved lists can be printed by hovering over your list on the right-hand side of the page and clicking on the three vertically stacked dots . Then, select “Print”.

Saved Lists:

You can print your saved list by going to the “Saved Lists” page and clicking on the “Details” button to the right of the list you would like to print. On the List Details page, select the “Print” button

Can I email my list to someone?

To email a list to someone on Wegmans.com follow the instructions to print the list. Instead of printing the list, save it as a PDF and it can be sent as an email from there.

How do I view my list by aisle?

For items to be sorted by aisle, you must be in the In-Store shopping mode. If your items are sorted by department, it means that you are in Curbside or Delivery mode.

If you are viewing your list in In-Store shopping mode, you can sort your list by clicking on the List icon in the upper right-hand corner of your screen. This will bring you to a page titled “Review List”.  Select “Sort List” at the top of your page and choose to either sort your list by aisle or sort by department.

Will everything I see displayed on my list online be on my print out or email?

Yes. Everything displayed on your online list will be displayed on your print out and email.

If you are shopping in store, the list will be sorted by aisle number at your selected store.

Will I see the total as I’m building my list?

An estimated total is displayed at the top right corner of the screen as you build your list. Your estimated total will vary depending on weight/number of items, tax, discounts, etc. Your actual total can only be determined upon purchase at checkout.

When you switch your list from in-store to curbside pickup or delivery, your estimated total will be updated to reflect the pricing differences.

Can I add notes to my list?

Notes can’t be added to a list on the “Saved Lists” page. Once you move items to your list or cart, you can make notes under each individual item by selecting “Add Note”. These notes will be saved for the next time you order form your list.

Shopping Notes can also be added to your list by hovering over the list on the right of your screen and typing your note in the box under “Shopping Note.” Once you have completed your note, click on the plus icon to add the note to your list.

Is there a way to see if anything is on sale?

If there is a Shoppers Club discount available on an item, the Shoppers Club icon  will appear next to the price on your list. An icon will also appear on the item’s image if you have a Digital Coupon for the product. When shopping, you can filter products to only display products on Shopper Club by selection the by Shoppers Club by selecting the filter icon  and selecting “Shoppers Club”.

Does Wegmans Ship to locations across the US or abroad?

No, we do not ship groceries. The Shopping List/Cart is an online tool designed to help you plan your shopping trip or order groceries for delivery or curbside pickup.

How are products displayed when I search for an item by keyword?

When you are signed in, your items will be displayed first when you search for an item. This will allow you to quickly add the items you frequently buy to your list. Make sure your Shoppers Club is added to your account so that you see both your instore and online purchases.

How can I order more quickly using My Items?

When searching for products, you can use the “My Items” filter to display only the products that you have previously purchased. Make sure you are logged in and that your Shoppers Club is added to your account so that both your instore and online purchases show.

Why are some of the items displayed under the organic filter not USDA certified organic?

Products made with some organic ingredients (i.e. Made with Organic Grains) are displaying the green organic wellness key. Customers have told us they like to see the full made with organic assortment. The organic leaf if your shortcut to fully organic items.

What do the different icons on products mean?

graphic

Shoppers Club discount available on item

organic

Organic or contains Organic ingredients

family pack

Family Pack. Lower price per unit compared to the regular size.

gluten free

Gluten Free. Ingredients are not derived from wheat, rye, barley or oats, and the final product must have <20 ppm gluten from unavoidable gluten present due to inadvertent cross contact. Used on products and recipes.

vegan

Vegan. No ingredients have been derived from animals including, meat, fish, dairy, eggs, honey, or anything made from these. For example, a noodle made with eggs would not be vegan.

graphic

Lactose Free. Ingredients do not contain lactose, the natural sugar found in milk.

graphic

Heart Healthy. Low in fat and less than 1g saturated fat, 480mg sodium and 20mg cholesterol per standard serving of an individual food. Contains at least 10% of the daily value of at least one of the following: vitamin A, C, calcium, protein or fiber.

graphic

1 Whole Grain Serving. A serving of the recipe or product counts toward your goal of 3 ounces of whole-grain foods each day.

graphic

Low Sodium. Less than 140mg sodium per serving of individual foods.

high fiber wellness key

High Fiber. Must be at least 5g fiber per serving of individual foods.

graphic

Digital Coupon available on item.

graphic

You have previously purchased this item

Can I have items shipped to my home that I put in my shopping list?

Sorry, but we do not ship groceries. The Shopping List is an online tool designed to help you plan your shopping trip.

Website

Why can’t I find certain items on the app/site?

Items only appear on the website and app when they are both available at that store and have recent sales. This means that product selection will vary by store. Also, certain items are not available for curbside pickup and delivery, so to see the widest selection of products be sure you are shopping using the in-store mode.

Back To FAQ Topics

Is my web browser supported? –

We recommend using Chrome, Edge, Firefox or Safari to view our website. Internet Explorer is not a preferred web browser for our site.

For the best experience, please update your browser to a newer version.

Back To FAQ Topics

What is In-Store Shopping?

When you open wegmans.com and select In-Store shopping, you are able to build lists that will help you when you go shopping at the store. These lists can be changed to Curbside or Delivery orders by selecting “Order for Delivery or Pickup” at the bottom of the list.

Back To FAQ Topics

How do I create a shopping list (for in-store)?

Click the “Add to List” button below the product you want to add to your list. You do not need to be signed in to your account to build a list, but we recommend signing in so you can view past purchases, and/or save the shopping list for future reference. You can quickly find your previously purchased products by selecting “My Items”.

Back To FAQ Topics

Where did my saved lists go?

To find a saved list on the website, click on your name in the upper right-hand corner of the screen and select “Saved Lists” from the drop-down list. To view the products in your saved lists, click on the orange “Details” button to the right of the list you want to view.

Back To FAQ Topics

How can I create a cart (for grocery delivery or curbside pickup)?

To build a cart, you do not need to be signed in to your account. Click the “Add to Cart” button below the product you want to add to your order for delivery or curbside pickup. In order to checkout for delivery or curbside pickup, you must sign in with your Wegmans Online account.  We recommend making sure your Shoppers Club is linked to your account so you can get all the benefits of Shoppers Club, including digital coupons, viewing in-store past purchases, and more.

You can also convert your in-store list by clicking on the “Order Online” button at the bottom of your list.

Back To FAQ Topics

Why do I want to build a shopping list?

It can help you organize your trip to the store and save time. The list can be sorted by department or aisle to help ensure you don’t miss anything on your list.

Back To FAQ Topics

How do I save a shopping list?

You must be signed in to your Wegmans Online account to save a shopping list. If you would like to register now, please click here.

Once signed in, click on “Saved Lists.” Lists are saved once you add items to your list.

Back To FAQ Topics

Why am I not seeing some or all of my in-store grocery items?

There are a few reasons why your in-store past purchase items are not showing up:

  • Shoppers Club was not applied at checkout. Your Shoppers Clubs is required at checkout for the purchase to be added to your account.
  • It takes 36 hours after the purchase for it to show up
  • Purchases made at a pharmacy register will not show up due to HIPAA regulations.

Any questions, please contact our Customer Care Center here, or by calling 1-800-WEGMANS (934-6267),Monday through Friday, from 8am to 7pm, Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

Why am I not seeing some or all of my online grocery past purchase items?

  • Not signed in to your Wegmans Online Account. Sign in here.
  • There may have been a technical glitch
  • If you are still having issues, please contact Instacart Support at (888) 246-7822 or by email to [email protected]
Back To FAQ Topics

Why am I seeing purchases that I did not make?

If you share your Shoppers Club account or phone number with others, those transactions will show on your account since they are using your account and not theirs.

To avoid inaccuracies on your account, please be sure your Shoppers Club account information is up to date and avoid sharing your Shoppers Club account information with others. You can update your information on the “My Profile” page, or by contacting our Customer Care Center here, or at 1-800-WEGMANS (934-6267), Monday through Friday, from 8am to 7pm, Saturday and Sunday, from 8am to 5pm.

Back To FAQ Topics

Am I able to create multiple shopping lists? –

Yes, but you must be a registered user and signed in to the site. If you would like to register now, please click here. You can manage your shopping lists by clicking on your name in the top right of the screen and selecting “Saved Lists” from the drop-down menu. Then, click the “Create New List” button. Name your list and select “Create List”.

Back To FAQ Topics

Is there a minimum or maximum number of items I can have on my list?

No, you can have as many items on your list as you would like.

Back To FAQ Topics

How do I adjust the quantity of an item?

If you are still viewing the item, you can adjust the quantity by clicking on the plus (+) or minus (-) sign on the “Add to List” button.

If it’s already in your list, you can go to your shopping list detail page and click on the plus (+) or minus (-) sign to the left of the item to increase or decrease the number of items you need.

Back To FAQ Topics

How do I delete a shopping list?

Unsaved Lists:

To delete an unsaved list, hover over your list on the right-hand side of the page. Locate the three vertically stacked dots and click on them. Then, select “Empty List”.

Saved Lists:

Locate your saved lists by going to the “Saved Lists” page. Then click on the grey “X” to the right of the list you would like to delete. When the confirmation window pops up, click “OK” to confirm you want to delete the list.

Back To FAQ Topics

How do I delete an item from my active shopping list/ cart?

Click on your shopping list/cart in either the upper right-hand corner of the screen. Click the grey “X” to the left of the item’s image that you want to remove. You will be asked to confirm that you want to remove the item. Select “Remove” and the item will be deleted.

If your shopping list/ cart is collapsed to the right-hand side of the screen, hover your mouse over your list and hover over the item you want to remove. You can either reduce the item’s quantity to zero or select “Remove” under the listed item’s quantity. In both instances, you will be asked to confirm that you want to remove the item. Select “Remove” and the item will be deleted.

Back To FAQ Topics

Can I print my shopping list?

Unsaved Lists:

Yes. Unsaved lists can be printed by hovering over your list on the right-hand side of the page and clicking on the three vertically stacked dots . Then, select “Print”.

Saved Lists:

You can print your saved list by going to the “Saved Lists” page and clicking on the “Details” button to the right of the list you would like to print. On the List Details page, select the “Print” button

Back To FAQ Topics

Can I email my list to someone?

To email a list to someone on Wegmans.com follow the instructions to print the list. Instead of printing the list, save it as a PDF and it can be sent as an email from there.

Back To FAQ Topics

How do I view my list by aisle?

For items to be sorted by aisle, you must be in the In-Store shopping mode. If your items are sorted by department, it means that you are in Curbside or Delivery mode.

If you are viewing your list in In-Store shopping mode, you can sort your list by clicking on the List icon in the upper right-hand corner of your screen. This will bring you to a page titled “Review List”.  Select “Sort List” at the top of your page and choose to either sort your list by aisle or sort by department.

Back To FAQ Topics

Will everything I see displayed on my list online be on my print out or email?

Yes. Everything displayed on your online list will be displayed on your print out and email.

If you are shopping in store, the list will be sorted by aisle number at your selected store.

Back To FAQ Topics

Will I see the total as I’m building my list?

An estimated total is displayed at the top right corner of the screen as you build your list. Your estimated total will vary depending on weight/number of items, tax, discounts, etc. Your actual total can only be determined upon purchase at checkout.

When you switch your list from in-store to curbside pickup or delivery, your estimated total will be updated to reflect the pricing differences.

Back To FAQ Topics

Can I add notes to my list?

Notes can’t be added to a list on the “Saved Lists” page. Once you move items to your list or cart, you can make notes under each individual item by selecting “Add Note”. These notes will be saved for the next time you order form your list.

Shopping Notes can also be added to your list by hovering over the list on the right of your screen and typing your note in the box under “Shopping Note.” Once you have completed your note, click on the plus icon to add the note to your list.

Back To FAQ Topics

Is there a way to see if anything is on sale?

If there is a Shoppers Club discount available on an item, the Shoppers Club icon  will appear next to the price on your list. An icon will also appear on the item’s image if you have a Digital Coupon for the product. When shopping, you can filter products to only display products on Shopper Club by selection the by Shoppers Club by selecting the filter icon  and selecting “Shoppers Club”.

Back To FAQ Topics

Does Wegmans Ship to locations across the US or abroad?

No, we do not ship groceries. The Shopping List/Cart is an online tool designed to help you plan your shopping trip or order groceries for delivery or curbside pickup.

Back To FAQ Topics

How are products displayed when I search for an item by keyword?

When you are signed in, your items will be displayed first when you search for an item. This will allow you to quickly add the items you frequently buy to your list. Make sure your Shoppers Club is added to your account so that you see both your instore and online purchases.

Back To FAQ Topics

How can I order more quickly using My Items?

When searching for products, you can use the “My Items” filter to display only the products that you have previously purchased. Make sure you are logged in and that your Shoppers Club is added to your account so that both your instore and online purchases show.

Back To FAQ Topics

Why are some of the items displayed under the organic filter not USDA certified organic?

Products made with some organic ingredients (i.e. Made with Organic Grains) are displaying the green organic wellness key. Customers have told us they like to see the full made with organic assortment. The organic leaf if your shortcut to fully organic items.

Back To FAQ Topics

What do the different icons on products mean?

graphic

Shoppers Club discount available on item

organic

Organic or contains Organic ingredients

family pack

Family Pack. Lower price per unit compared to the regular size.

gluten free

Gluten Free. Ingredients are not derived from wheat, rye, barley or oats, and the final product must have <20 ppm gluten from unavoidable gluten present due to inadvertent cross contact. Used on products and recipes.

vegan

Vegan. No ingredients have been derived from animals including, meat, fish, dairy, eggs, honey, or anything made from these. For example, a noodle made with eggs would not be vegan.

graphic

Lactose Free. Ingredients do not contain lactose, the natural sugar found in milk.

graphic

Heart Healthy. Low in fat and less than 1g saturated fat, 480mg sodium and 20mg cholesterol per standard serving of an individual food. Contains at least 10% of the daily value of at least one of the following: vitamin A, C, calcium, protein or fiber.

graphic

1 Whole Grain Serving. A serving of the recipe or product counts toward your goal of 3 ounces of whole-grain foods each day.

graphic

Low Sodium. Less than 140mg sodium per serving of individual foods.

high fiber wellness key

High Fiber. Must be at least 5g fiber per serving of individual foods.

graphic

Digital Coupon available on item.

graphic

You have previously purchased this item

Back To FAQ Topics

Can I have items shipped to my home that I put in my shopping list?

Sorry, but we do not ship groceries. The Shopping List is an online tool designed to help you plan your shopping trip.

Back To FAQ Topics
Can't find an answer to your question? Send us an email or call us at 1-800-WEGMANS