Why am I seeing purchases that I did not make?
If you share your Shoppers Club card or key tag with others, those transactions will show on your account since they are using your membership card(s). Also, if you have the same phone number on your account as other members and you both use the phone number lookup at the register, we cannot distinguish which account the purchases should be posted to and they may end up showing on someone else's account.
To avoid inaccuracies on your account, please be sure your Shoppers Club account information is always up to date and avoid sharing your Shoppers Club card or key tag with others. To avoid phone number lookup issues, change the phone number listed on your account to a unique phone number like a cell phone. You can update your information on the "My Profile" page or call Shoppers Club Customer Service at 1-800-848-1555, Monday-Friday 8:00am - 6:00pm and Saturday & Sunday 8:00am - 5:00pm EST.