Product Information

I want you to start carrying this product.

We receive so many product requests each year it's impossible to say yes to every one. But, sometimes we are able to add a new product. Send us an e-mail by using our contact us page with the name of the product, size, where you've seen it carried, and the UPC number (bar code). The more information we have, the better we can research the possibility. Keep in mind that some products are only regionally available. Something seen in Florida, for example, may not be available in the northeast. Decisions are based on product availability, the number of requests we've received for the same product, and the selection of similar products in the same category. 

Why do products get discontinued?

Sometimes manufacturers stop making a product; other times we choose to stop carrying a product. Approximately 10,000 new food products are introduced every year. It's a constant juggle to figure out which new products to carry and which existing products to discontinue in order to make space. Our category merchants make decisions based on sales. They discontinue the slowest moving products in a category (Wegmans brand included) when it's necessary to make room on the shelf for something new.

Another factor is the growing demand for organic and natural products, ethnic and specialty foods, as well as prepared and other fresh foods, requiring more store space devoted to these products. To free up space, we have started to look more closely at our grocery, dairy, frozen, health and beauty care, and other departments in an effort to eliminate duplication. In some categories (cleaning and laundry products, for example), we have offered several nearly-identical products, except for the name on the label. We’re trying to scale that back to be sure we are offering the best quality products and those that offer the best value, realizing that inevitably someone will be disappointed with our decision to eliminate a brand. In addition to freeing up space for new products and those in greater demand, we also hope to simplify shopping for our customers.

What stays and what goes is ultimately up to our customers, who literally 'vote' for or against a product every time they buy it or leave it on the shelf.

Can I special order a product that Wegmans has discontinued?

Sorry; we don't offer such a service. But, if the product is necessary for a special diet or for a medical condition, let us know by using our contact us page and we'll try to help out.

Our company makes a product that we'd like to introduce to Wegmans. What is the process to follow?

The best place to start is by mailing information about your product and your marketing plan to the attention of the appropriate department, i.e. grocery, dairy, produce, health and beauty care, etc. If there is interest, you will be contacted to set up an appointment to present your product.

We are sorry, but we do not give out individual e-mail address listings, in part because there are multiple category merchants in each department. It is impossible to know which merchant matches best with the product you have to offer. Please do not send product samples. Our corporate address is 1500 Brooks Avenue, Rochester, NY  14603.

Can you please tell me where I can find information on your floral delivery service?

Several of our stores offer floral delivery. Visit our floral delivery and services page for complete details.

Can I order products online?

We offer gift cards available for purchase online. Catering orders may be placed online for in-store pick up by visiting catering.wegmans.com. Our Pittsford, New York store and several stores in New Jersey offer a personal shopping service with online orders and curbside pick-up. Learn more here

Does Wegmans sell kegs of beer?

Many of our stores sell kegs in a variety of beers. Contact your local store for availability and pricing. Deposits may apply.

Why is holiday merchandise, like Christmas trees and lights, displayed so early?

We begin to display holiday merchandise in October, and we realize that some customers feel it is too early. Most folks haven’t bought their Halloween candy yet. Believe it or not, customers start buying holiday decorations in early fall. If we don’t have these products available, they will go someplace else to shop. 

We realize that shopping for holiday decorations early in October is not for everyone. But, as a retailer, we have to be ready for those who plan and shop early.

We also have a sign that stores can put in place that explains this. It says “The holidays are very special times in our lives. Some customers like to do their holiday shopping early and others like the hustle-bustle of waiting until the very last minute. By displaying holiday items early, we are allowing you to make the decision.”

How can I decipher code dates on canned and other packaged food products?

It is sometimes only possible to "crack the code" by asking the manufacturer or supplier. Canned food manufacturers are now beginning to provide date coding that clearly conveys an expiration date for that particular product to the consumer. We have encouraged all of our Wegmans brand suppliers to switch to date codes when possible. 

How does Wegmans know that the produce they carry is safe?

We take food safety very seriously because we want people to live healthier, better lives and we never want to make anyone sick. Much of our energy centers on prevention. We are committed to discovering new science that can lead to best practices in limiting or eliminating bad pathogens in our products.

How long can I safely store cooked meats in the refrigerator?

Cooked meats can be safely stored for 2 to 3 days in the refrigerator. For more information on food storage, contact consumer affairs by clicking here.

How long can I keep canned goods in the cupboard?

Most canned foods will keep for up to two years. If you would like more information on a particular product, please contact our consumer affairs department by clicking here.

What is Wegmans position on the welfare of the animals raised for Wegmans products?

Raising animals for food in a humane way is, to our way of thinking, the only way it should be done. Mistreating animals is wrong and our focus must go beyond whether food is safe, wholesome, sustainable and affordable, all of which must also be taken into account.

Can I refreeze meat if I decide not to cook it?

We don't recommend it because the quality of the meat will suffer. While it may still be safe to eat, it will become very dry and tough. 

How long can eggs be stored?

Eggs can be stored up to three weeks past the sell-by date stamped on the carton. They don't go bad after that; they just deteriorate in quality. 

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