Why can't I view my past purchases on the mobile app?
If it has been 24 hours or more since the purchase, there are a few possibilities. If your Shoppers Club card, keytag or phone number lookup was not used the items purchased during the transaction will not show. If you used a phone number lookup and you have the same phone number listed on your account as someone else, we cannot distinguish which account it should be posted to and it may end up on the wrong account. Also, if the purchase was made at a pharmacy register, due to HIPAA regulations the purchased items will not show. Please note that your Shoppers Club card must be linked to an active web account in order to view past purchases.
If you’re still having problems with this issue, please email customer service at email@example.com or call 1-800-848-1555.