Mobile App FAQ

Is my mobile device supported?

The Wegmans app is supported on most devices running one of the following mobile operating systems:

  • Apple iOS v10.0+
    • iPhone 5, 5C, 5S (Shoppers Club barcode under “My Card” may not display for some users)
    • iPod Touch, 5th Generation
    • iPhone 6, 6+, 6S, 6S+
    • iPhone SE
    • iPhone 7, 7+
    • iPad 3, 4
    • iPad Mini
    • iPad Air
    • iPad Air 2, 3
    • iPad Pro
  • Android OS v5.0+
    • HTC One
    • HTC One X
    • HTC First
    • LG G Flex
    • LG Nexus 4
    • LG Nexus 5
    • LG Nexus 5X
    • Huawei Nexus 6P
    • Motorola Nexu 6
    • Motorola Moto X
    • Motorola Moto G
    • Samsung Galaxy S3, S4, S5, S6, Note II, S7, S7 Edge
    • Asus Nexus 7 (2012 and 2013)
    • Google Nexus 9
    • Samsung Note
    • Samsung Nexus 10
    • Samsung Tab 3, 4
    • Samsung Galaxy Tab S
    • Sony Xperia Tablet Z


How do I sign in?

You have the option of signing in to the application with your account or you can use the app as a guest with limited features.  The sign in page will appear, if you have not already signed in, when you first open the app.

Why do I have to sign in?

In order to provide you the best possible user experience we ask that you sign in to retrieve your favorite recipes and shopping lists (with past purchases) along with many other great features.

How do I update my information on the mobile app?

Go to the "More" tab on the navigation bar and select "My Account".  On the "My Account" page you can update, name, address, phone number, birth date, email, preferred store and subscription options.  If you have any issues, please contact us or call 1-800 WEGMANS (934-6267).

What happens if I forgot my password?

On any sign in page, simply select the "Forgot Password?" link and follow the instructions. You can also contact us or call 1-800 WEGMANS (934-6267).    

How do I change my preferred store?

Select the more tab, then select the My Store section. Choose the store of your choice by entering a city or zip code in the search box.  The select your preferred store from the populated list. 

If I change my preferred store will my shopping list now reflect that change?

Yes, if you change your preferred store in the app or online, your shopping lists will reflect that change.

Why can't I view my past purchases on the mobile app?

If it has been 24 hours or more since the purchase, there are a few possibilities.  If your Shoppers Club account or phone number lookup was not used the items purchased during the transaction will not show.  Also, if the purchase was made at a pharmacy register, due to HIPAA regulations the purchased items will not show.  Please note that your Shoppers Club account must be linked to an active web account in order to view past purchases.

If you’re still having problems with this issue, please contact us or call 1-800 WEGMANS (934-6267) Monday-Friday between 8am-7pm EST or Saturday & Sunday between 8am-5pm EST.    

Why won’t my item scan?

With thousands of items in our stores there are many varieties of UPC formats, labels, colors and materials used. In our testing we have found that some items (especially shiny plastics) have a harder time scanning than others.

How can I find out more information on "my store", like what departments they have or their phone number?

Select "my store" under the "more" tab to see all pertinent information. 

How do I access my Shoppers Club past purchases to build a shopping list?

Go to products tab and tap "Your name's purchases".  There is a rolling 15 months of purchase history available. This data is only available when a Shoppers Club account is used at the time of purchase.

Can I create multiple shopping lists?

Yes, you can create as many shopping lists as you need. You can even share your lists using the handy share button at the bottom of your list. Simply select the share button, enter the email address you wish to send it to along with any comments and select submit. 

How do I add ingredients for a recipe to my shopping list?

Go to a recipe detail page and select "add all ingredients to list". If you are already signed in, the ingredients will be added automatically.  If you are not signed in, you will be prompted to do so.

How do I access recipes I have saved?

You must be signed in to access your recipes which you can do by selecting view my recipe box under the recipes tab.

Why weren’t all of the ingredients added to my shopping list from a recipe?

Occasionally we use other recipes to build a base for another recipe. Whenever we do this we will list the other recipe we used. If you search for that recipe you will be able to add those items as well.

Can I email a product description to someone?

Yes, in the product details page use the share button to send the product information to someone. Select the share button, enter the email address along with any comments and select share.

Why am I receiving the message "Your account is already in use." when trying to create an account on the mobile app?

You are receiving this message because you already have an existing web account on  Please sign in with the email address that was used to create the account or click on the "Forgot Password" link if you do not know your password.  If you are still having problems, please contact us or call 1-800 WEGMANS (934-6267).

Why am I having trouble linking my Shoppers Club account to a web account in the mobile app?

If you use any punctuation or additional spacing when entering your last name during the Shoppers Club account linking process, our system will have difficulty recognizing your account. You can also choose to use your zip code.

Here are some helpful tips when entering your last name:

  • Delete any periods (Smith Jr. becomes Smith Jr)
  • Delete any apostrophes (O’Connor becomes OConnor)
  • Replace any dashes with a space (Johnson-Smith becomes Johnson Smith)
  • Delete additional space within name (Mc Donald becomes McDonald)

If you’re still having problems with this issue, please contact us or call 1-800 WEGMANS (934-6267).

How do I add my Shoppers Club account to Passbook?

Go to the Wegmans mobile application and tap on the "My Card" button.  This will bring you to the "My Card" page where you will find a button to "Add to Passbook".  Tap on this button and your Shoppers Club account will then be added to the Passbook app.

I don't have a Shoppers Cub account but I want to create a pass.

Follow the steps for creating a Shoppers Club account here.  Once your account has been created, follow the steps to add your card number into Passbook through the Wegmans mobile application.

How can I set up a pass from a shared Shoppers Club account?

Follow the steps for creating a pass in the Wegmans mobile app.

At which stores will the pass work?

The pass will work at up to 10 stores/locations. To determine those stores, we look at the preferred store of the account (1) and the last 25 transactions for any unique stores (2-10).

My pass is not appearing on my lock screen when I enter a store.

If your pass is not appearing on the lock screen of your device, please check the following:

  • Ensure that Location Services is enabled for Passbook on your device.
  • Ensure that the store you are at is connected to the pass (if this needs to be updated, open the Wegmans app and change your preferred store to the desired location).

Will my pass expire?

No. Your pass maintains the same rules for having a membership.  The pass can be deleted manually by the customer. 

Will the Shoppers Club pass work on my Apple watch?

Unfortunately, this is not available. Please check again for future updates.

How do I make a Shoppers Club pass on my Android device?

Passbook is not supported on Android.

I don't want to download the Wegmans app. How else can I create a Shoppers Club pass in Passbook?

We recommend that you use the Wegmans mobile application, but if a family member has the app and already created a pass, they can email or text message you the pass.

What is the difference between the Shoppers Club Passbook Pass and the Wegmans App "My Card"?

The Passbook pass is location aware and available on the customers' lock screen - based on location services.. The Shoppers Club bar code in the Wegmans App is only available (manually) within the app (cannot be accessed outside of the app). 

Why am I having problems connecting when I open the app?

Please make sure you have downloaded the most updated version of our app as we continuously improve the functionality with each new release.

Why do I lose connectivity of the app when in your stores?

We are working on our connectivity points within all locations. The good news is once you have brought up your list that you want to use, the list remains viewable regardless of connectivity. You can also check items off as you have placed them in your cart.

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