The study, now in its tenth year, measures customer satisfaction among all categories of brick and mortar pharmacies, including chain drug stores, mass merchants, and supermarkets, as well as mail-order pharmacies.
Satisfaction, calculated on a 1,000-point scale, was measured across five factors. Wegmans received the highest score in four of those factors: prescription ordering and filling process, store, non-pharmacist staff, and cost competitiveness.
Achieving the highest satisfaction results among supermarket pharmacies is a testament to our dedicated and caring pharmacy employees, said John Carlo, senior vice president of pharmacy. The results of this study demonstrate how the trusted relationships our people have built and nurtured with our customers truly make a difference.
The 2018 study is based on responses from 10,749 pharmacy customers who filled a prescription during the three months prior to the survey period of May-June 2018. Of the different pharmacy segments chain drug stores, mass merchandiser pharmacies, supermarket pharmacies, and mail order supermarkets have the highest levels of overall satisfaction at 863.
Wegmans Food Markets, Inc. is a 98-store supermarket chain with stores in New York, Pennsylvania, New Jersey, Virginia, Maryland, and Massachusetts. The family-owned company, recognized as an industry leader and innovator, celebrated its 100th anniversary in 2016. Wegmans has been named one of the 100 Best Companies to Work For by FORTUNE magazine for 21 consecutive years, ranking #2 in 2018.