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Store Manager Mike Coyle hopes to make Hampton Roads-area residents fall in love with their new Wegmans Food Market from the moment the doors open at 7 a.m. on Sunday, April 28. His aim in Virginia Beach is to see that the store’s 500 employees deliver incredible customer service right from the start.
“I want our customer service to blow away all expectations,” he says. “Every interaction is a moment of truth to win over our customers and earn their trust.” The 103-year-old family company’s values are the guiding principles Coyle follows: caring, respect, high standards, empowerment, and making a difference in the community.
Recently ranked #1 for corporate reputation among the 100 most visible companies in the 2019 Harris Poll Reputation Quotient® study, Wegmans is widely recognized for customer service, an abundant selection, the freshest ingredients, restaurant foods, and consistent low prices.
Following opening day, the 113,000 square-foot store at 4721 Virginia Beach Blvd. will be open daily from 6 a.m. to midnight. It offers over 60,000 products, including more than 4,000 organic items, hundreds of imported and domestic cheeses, wine and beer, a fast-casual restaurant called The Burger Bar, a Market Café with indoor and outdoor seating for more than 300, and a smorgasbord of chef-prepared restaurant foods from Executive Chef Tom Schwarzweller and his culinary staff of 127.
Coyle formerly oversaw seafood merchandising for Wegmans’ Virginia stores, and says no one will offer a more fresh, vibrant, and appealing seafood department than Wegmans Virginia Beach.
“Seafood is an area where our quality really sets us apart,” he says. “Fresh, whole fish are delivered daily and cut to order. When in season, fish will come from local waters off the mid-Atlantic coast and the Chesapeake Bay. We can’t wait to show it all off on opening day.”
Customers can visit www.wegmans.com/vabeach to sign up for Wegmans’ free Shoppers Club and download the Wegmans app, which offers recipes, digital coupons, a product catalog, and the ability to create shopping lists sorted by aisle.
Virginia Beach is Wegmans’ 99th store overall and the 12th in Virginia. It’s the first of three Wegmans store openings this year; the others are in Raleigh, North Carolina and Brooklyn, New York.
A few minutes before 7 a.m. on opening day, store employees will gather in the entryway of the new store to do the Wegmans cheer, a long-standing tradition that precedes each opening.
Wegmans Food Markets, Inc. is a 99-store supermarket chain with stores in New York, Pennsylvania, New Jersey, Virginia, Maryland, and Massachusetts. The family company, recognized as an industry leader and innovator, celebrated its 100th anniversary in 2016. Wegmans has been named one of the ‘100 Best Companies to Work For’ by FORTUNE magazine for 22 consecutive years, ranking #3 in 2019. The company was also ranked #1 for corporate reputation among the 100 most visible companies, according to the 2019 Harris Poll Reputation Quotient® study.
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