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The recently released J.D. Power 2019 U.S. Pharmacy StudySM ranked Wegmans Pharmacy “Highest in Customer Satisfaction among Supermarket Pharmacies,” for the second year in a row with a score of 915 (based on a 1,000-point scale).
The study, now in its eleventh year, measures customer satisfaction among all categories of ‘brick and mortar’ pharmacies, including chain drug stores, mass merchants, and supermarkets, as well as mail-order pharmacies.
“These are remarkable results that demonstrate the importance of the trusted relationships our dedicated and caring pharmacy employees have built with our customers,” said John Carlo, senior vice president of pharmacy. “I am proud and very grateful for all they do to make a difference.”
The 2019 study is based on responses from 12,059 pharmacy customers who filled a prescription during the three months prior to the survey period of May-June 2019. Of the different pharmacy segments – chain drug stores, mass merchandiser pharmacies, supermarket pharmacies, and mail order – supermarkets have the highest levels of overall satisfaction at 871.
Customers and employees will celebrate the honor on Saturday, September 7, at 11 a.m. when cake will be served at every Wegmans store.
Wegmans Food Markets, Inc. is a 99-store supermarket chain with stores in New York, Pennsylvania, New Jersey, Virginia, Maryland, and Massachusetts. The family company, recognized as an industry leader and innovator, celebrated its 100th anniversary in 2016. Wegmans has been named one of the ‘100 Best Companies to Work For’ by FORTUNE magazine for 22 consecutive years, ranking #3 in 2019.
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