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According to the just-published 2018 Temkin Experience Ratings (U.S.), Wegmans ranks #1 for providing the best customer experience of any supermarket in the country, and in fact, received the highest overall score of any of the 318 companies across 20 different industries that were evaluated. This marks the 8th consecutive year that Temkin has measured customer experience.
"We are incredibly proud and know this happens because we all work together and help one another," says Colleen Wegman, president & CEO. "We truly mean it when we say, 'every day you get our best,' and thankfully this is the result."
To generate these ratings, Temkin asked 10,000 U.S. consumers to rate their recent interactions with 318 companies across 20 industries. They then evaluated their experiences across three dimensions: success, effort and emotion.
Wegmans invites customers and employees to celebrate this recognition with a cake celebration on Saturday, April 14th, at 11 a.m. at all of our stores.
Wegmans Food Markets, Inc. is a 95-store supermarket chain with stores in New York, Pennsylvania, New Jersey, Virginia, Maryland, and Massachusetts. The family-owned company, recognized as an industry leader and innovator, celebrated its 100th anniversary in 2016. Wegmans has been named one of the ‘100 Best Companies to Work For’ by FORTUNE magazine for 21 consecutive years, ranking #2 in 2018.
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