Ask Store Manager Chris DePumpo what the common theme throughout his career at Wegmans Food Markets is and he’s quick to reply, “It’s all about the people.” His aim in Charlottesville is to see that the store’s 550 employees deliver incredible customer service from the moment the doors open at 7 a.m. on Sunday, Nov. 6.
Recently named “America’s Favorite Supermarket” in a 2016 Market Force study of more than 10,000 consumers nationwide, Wegmans is a 100-year-old family-owned company widely recognized for customer service, along with an abundant selection, the freshest ingredients, restaurant-quality prepared foods, and consistent low prices.
Wegmans’ values are the guiding principles DePumpo follows: caring, respect, high standards, empowerment, and making a difference in the community. “Our success rests on respecting other employees and our customers – taking the time to listen intently, and taking action when appropriate,” he says. “When we do this together, we grow stronger as a team.”
The new 120,000 square-foot store is at the intersection of Interstate 64 and 5th Street. Wegmans’ tenth store in Virginia, it offers more than 60,000 products, including up to 700 fresh produce items, hundreds of imported and domestic cheeses, a seafood market with whole fish delivered daily, a full-service restaurant called The Pub, an extraordinary array of prepared foods from Executive Chef Jason Voos and his culinary staff of 150, and a Market Café with indoor and outdoor seating for nearly 250.
DePumpo hopes to make Charlottesville-area residents fall in love with Wegmans. His goal? "I want a successful store, and I measure success not only by sales, but also by the smiles of the people I work with. I believe that if we stay true to who we are, if we show our employees caring and respect, they will give their best to our customers."
Customers can visit wegmans.com/charlottesville to sign up for a Wegmans Shoppers Club card and download the Wegmans app, which offers recipes, digital coupons, a product catalog, and the ability to create shopping lists sorted by aisle.
This is the last of four Wegmans store openings this year; the others were in Midlothian, VA (in May), Short Pump, VA (in August) and Owings Mills, MD (in September). With construction now complete, all that's left is to finish stocking the shelves, stack the produce and polish every nook and cranny of the store for opening day.